Malika and Michelle focus on patient care. How can dental practices ensure that patients feel valued and cared for? To start, have systems in place to avoid excessive re-scheduling and long wait times. Dentists shouldn’t take on more patients than they can handle, especially if they are short-staffed. Decide what kind of experience you want…
Kevin Henry is a dental assistant champion, the Co-Founder of IgniteDA, and the host of the Dental Assistant Nation Podcast. He’s been in the dentistry industry since 1999 and has seen a shift in power dynamics as the demand for friendly, punctual, and reliable dental assistants has skyrocketed. Kevin recommends that dentists steer clear of…
In this episode, Malika and Michelle welcome guest, Dr. Tony Stefanou. Tony is a trained dentist turned businessman and Certified Business Intermediary. He is the CEO and Founder of Connect the Dents, a business development consulting and M&A (Merger & Acquisition) advisory company specific to the dental industry. Whether you plan to sell, want to…
Having an incentive program in place is a terrific approach to recruit in and retain staff members. Investing in your team not only makes them feel valued, it’s a fun way to reach goals in the office. For more examples of bonus programs, email Malika or Michelle with “Incentive Program” in the subject line at…
In this episode, Malika and Michelle welcome guest, Natasha Gillis. Natasha is a dental and medical business lawyer with the Gillis Firm. She represents dental practices in their start-up needs, acquisitions, partnership changes, and sales. Today, she offers some general legal advice. Topics covered: associate retention, acquisitions, partnerships, contracts, taxes, and trademarking. Natasha says, “treat…
With only a few weeks left of 2022, Malika and Michelle reflect on some of the wins and challenges dental practices faced this year. Now is the time to re-visit your vision and mission statements, increase fees, and set new goals. Dentists should feel in control of their practices by setting boundaries and expectations of…
The shortage of dental assistants and hygienists is causing hiring challenges for dentists. It’s harder than ever to find and retain talented staff who will stick around when their job opportunities are abundant. Malika and Michelle share advice for finding, onboarding, and incentivizing staff to stay. Foster a positive environment at your office where people…
In this episode Malika and Michelle speak with Shane Simmons, the Founder and CEO of Crimson Media, a digital marketing agency. In order to attract their ideal patient, practices need to create a trustworthy online presence that tells a story. Optimizing your internal and external marketing will put your practice above the rest and guarantee…
Malika and Michelle welcome their first guest to discuss discovering your rhythm in the dental practice. Teresa Duncan is a dental speaker on insurance and management topics, coach, podcast host and the owner of Odyssey Management. The three of them discuss staffing, reviews, recession, checklists, calendars, workplace security and more. Don’t wait until the end…
Michelle and Malika offer practical advice to help dental practices survive during a recession. They advise being cautious when it comes to dropping insurance plans, concentrating on keeping current patients, establishing a membership program, and taking into account the use of third party financing companies, bearing in mind that patients will be more anxious than…