How much of your practice’s production can you actually count on as collectible revenue? The gap between gross production and net production can obscure profitability, distort financial decisions, and lead dentists to work harder without improving cash flow. In this episode, Kirk Behrendt and Metric Monday co-host and ACT Dental coach Miranda Beeson explain how…
Avoiding a difficult conversation may reduce discomfort in the moment, but it creates confusion, weakens accountability, and allows unresolved issues to grow. In this episode, Kirk Behrendt speaks with Miranda Beeson, coach and director of education, about how leaders can address performance concerns while maintaining trust and supporting their team members. You will learn why…
Effective orthodontic collaboration depends on giving specialists a precise restorative endpoint before treatment begins. In this episode, Kirk Behrendt speaks with Dr. Bill Robbins, a general dentist, educator, and co-author of Global Diagnosis, about why conventional orthodontic referrals often produce teeth that are improved but not positioned correctly for definitive restorative treatment. You will learn…
Periodontal disease is common, but many dental practices still underdiagnose it, undertreat it, and perform difficult prophies that do not address the patient’s condition. In this episode, Kirk Behrendt speaks with Carlie Einarson, ACT Dental coach and former dental hygienist, about the hidden clinical and financial costs of low periodontal diagnosis, visit, and treatment acceptance…
When should a dental practice owner continue coaching a team member, and when is it time to let that person go? In this episode, Kirk Behrendt speaks with Katrina Sanders, a clinical dental hygienist, business owner, and dental educator, about identifying leadership gaps, clarifying expectations, evaluating core-value alignment, and addressing performance problems before they damage…
Owning a dental practice can become stressful when clinical production leaves little time for leadership, planning, and business development. In this episode, Kirk Behrendt speaks with Ariel Sigel, dental practice coach, about three strategic shifts that help owners build more profitable, sustainable practices. You will learn how to create time to work on the business,…
When insurance drives patient conversations, treatment decisions can shift away from health needs and toward coverage limits. In this episode, Kirk Behrendt speaks with Carlie Einarson, dental practice coach, about changing the way teams discuss insurance, treatment, and patient value. You will learn how insurance-first language affects trust and profitability, which metrics reveal the financial…
Finger-pointing is often a sign that team members do not have clear ownership of essential practice responsibilities. In this episode, Kirk Behrendt speaks with Charlene Marques, an ACT Dental coach, about using a function accountability chart to clarify roles, establish measurable accountability, and prevent important tasks from slipping through the cracks. You will learn how…
Moving away from insurance can create fear for dentists who worry patients will leave, the team will resist, or production will suffer. In this episode, Kirk Behrendt brings back Dr. Troy Schmedding, a private practice dentist in Walnut Creek, California, to explain how he transitioned out of insurance participation, rebuilt his practice around quality and…
Sharing numbers with the team can feel difficult for dentists who worry that data will seem cold, corporate, or disconnected from patient care. In this episode, Kirk Behrendt brings back Miranda Beeson, dental hygienist and coach, to explain why sharing metrics feels so hard and how to make those conversations productive, consistent, and patient-centered. You…