Every day, patients leave dental practices knowing they need treatment… yet many never schedule. The result? Health problems worsen, patients disappear, and practices unknowingly leave hundreds of thousands—even millions—of dollars in diagnosed treatment sitting unscheduled. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue tackle one of the biggest missed opportunities in…
Are broken appointments disrupting the flow of your dental practice and impacting your bottom line? In this episode of Dental Drill Bits, Michael and Sandy dive deep into a chronic challenge faced by many dentists: managing broken appointments. Sandy, drawing from her wealth of expertise, sheds light on effective strategies to tackle this issue head-on….
Why do so many dental practices struggle with staffing, accountability, and turnover? According to Sandy Pardue, the issue may not be the team at all — it may be leadership. In this episode of Dental Drill Bits, Dana and Sandy dive into the uncomfortable but necessary conversations around leadership, onboarding, staff meetings, expectations, accountability, and…
*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(–scroll-root-safe-area-inset-bottom,0px)+var(–thread-response-height))] scroll-mt-[calc(var(–header-height)+min(200px,max(70px,20svh)))]” dir=”auto” data-turn-id= “request-69fa7be0-0f24-83ea-bf5a-a0bc0abe6937-1” data-turn-id-container= “request-69fa7be0-0f24-83ea-bf5a-a0bc0abe6937-1” data-testid= “conversation-turn-18″ data-scroll-anchor=”false” data-turn= “assistant”> Most hiring conversations in dentistry start with the wrong question. “Do people even want to work anymore?” But today’s workforce trends tell a different story. Employees are evaluating workplaces just as much as employers are evaluating them—and many candidates are prioritizing…
Are we expecting people to lead… without ever teaching them how? In dental practices everywhere, strong team members are promoted into management roles—but without clear systems, protocols, or expectations, they’re left to figure it out on their own. The result? Confusion, inconsistency, and leaders who feel stuck, reactive, or overwhelmed. In this episode of Dental…
AI is changing the way dental practices operate—but should it replace the front desk? In this episode of Dental Drill Bits, Dana and Sandy take a real, balanced look at AI receptionists in dentistry. From answering phones and scheduling appointments to managing patient communication, automation is becoming more accessible than ever. But here’s the bigger…
*]:pointer-events-auto scroll-mt-[calc(var(–header-height)+min(200px,max(70px,20svh)))]” dir=”auto” data-turn-id= “request-WEB:0bb2d385-839d-4751-9f37-01e788c4bec9-3” data-testid= “conversation-turn-8″ data-scroll-anchor=”true” data-turn= “assistant”> In this episode, we tackle one of the most common—and overwhelming—questions new dentists face: “Now what?” After dental school, the clinical foundation is there—but the business side often feels unclear, scattered, and reactive. Many dentists jump from course to course, system to system, trying to…
*]:pointer-events-auto scroll-mt-[calc(var(–header-height)+min(200px,max(70px,20svh)))]” dir=”auto” data-turn-id= “request-WEB:0abb5bc4-797e-4a67-b715-7c1d8d36dac3-1” data-testid= “conversation-turn-4″ data-scroll-anchor=”true” data-turn= “assistant”> In this episode, we shift the focus from chasing new patients to strengthening one of the most overlooked drivers of growth—patient retention. Many practices are working hard to bring patients in, while unknowingly allowing just as many to slip out the back door. When recall…
In this episode, we break down one of the fastest ways practices lose control—not from lack of systems, but from inconsistent enforcement of them. When policies are applied differently depending on the person, tenure, or situation, they stop being policies and start becoming suggestions. And your team notices. We discuss how uneven accountability impacts culture,…
*]:pointer-events-auto scroll-mt-[calc(var(–header-height)+min(200px,max(70px,20svh)))]” dir=”auto” tabindex=”-1″ data-turn-id= “request-WEB:19589dbd-236d-4144-b1a5-8ac24b2159e3-2” data-testid= “conversation-turn-6″ data-scroll-anchor=”true” data-turn= “assistant”> n this episode of Dental Drill Bits, Sandy and Dana begin a three-part series exploring one of the most common questions dentists ask: how does a solo practice consistently reach an additional $150,000 per month in production? Many dentists assume the answer is more…