Dental patient feedback rarely reaches the owner unless you build a way to hear it. Gary Takacs and Naren Arulrajah show how to read your Google reviews for your brand, ask the Net Promoter Score question by email or text, and listen to recorded phone calls. Only one in three new patients gets booked at…
Which dental hygiene KPIs separate a high-performance hygiene department from an average one? Gary Takacs sets four benchmarks: 33% of total office production from hygiene, 92% hygiene occupancy, a 90% hygiene reappointment rate, and 30% of adult patients in conservative periodontal therapy. He shares the confirmation system and dedicated scheduling coordinator behind clients running at…
Dental practice valuation has changed, and the old rule of 75 to 80% of collections no longer holds. Gary Takacs explains what buyers and lenders look at today: owner compensation at about 30% of collections, then profit valued at five to six times EBITDA. He covers add-backs, why the lender may set your price, and…
Most dentists believe their dental practice overhead is under control. Gary Takacs scrubbed the P&L of a two-doctor practice that said exactly that, and found $7,000 a month going straight back to profit. He walks through where it hid: software subscriptions still billing after they were replaced, merchant services fees that had never been shopped,…
Dental patient financing is in nearly every practice, and Gary Takacs says very few offices use it to grow. On The Thriving Dentist Show, Gary and Naren Arulrajah compare dentistry with the car market, where 83% of new cars are financed. Gary makes the case against in-house financing and puts CareCredit’s 9.9% discount rate next…
Should your practice hire offshore dental team members? Gary Takacs and Naren Arulrajah take the question on. Gary’s 2018 test put a trained remote team member on his phones when the office was missing close to 30% of calls during business hours. The standard today is 10% or lower. They cover dental insurance verification, revenue…
Is a dental practice partnership the right practice model for you? Gary Takacs and Naren Arulrajah cover the benefits of the partnership model, from lower associate turnover to a 3-day doctor week. They also explain how to vet a potential partner before any equity changes hands. Learn why partnerships don’t have to be 50/50, the…
Should you run Google Ads for your dental practice? Gary Takacs and Naren Arulrajah settle paid search vs organic SEO: why ad patients cost 5 to 10 times more, the four cases where Google Ads make sense, the 15% cap on ad management fees, and the five ways dentists waste ad budget. Book a free…
Two thirds of dentists in the largest private dental Facebook group said they would not advise their own son or daughter to become a dentist. Gary Takacs reads that as a work-life balance problem and argues balance may be the wrong goal. Gary and Naren Arulrajah separate work-life balance from work-life integration: a practice you…
Dental practice scheduling is the difference between a $2,000 day and a $7,000 day in the same eight hours. One solo dentist saw 41 patients and finished feeling like he’d been run over by a Mack truck. Gary Takacs gives five specific scheduling recommendations – a defined daily production goal, a dedicated scheduling coordinator, rock…