285: Turn 40% of Emergency Patients Into Recurring Dental Practice Revenue
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Show Notes
When a patient calls with a throbbing toothache, does your team say “come on in,” or offer an opening ten days out? Jordin McEntire sits down with Clint Cowley, President of Urgent Smile, to talk about what happens when an emergency patient calls your practice. Clint explains why owners blame their marketing when the real problem is a full schedule, a missed call, or a front desk that can’t say yes. He also shares what the best teams say on that call and how a few quick role plays can change the way your front desk handles it starting tomorrow. When the visit goes well, up to 40% of those patients come back for hygiene and treatment, turning one painful phone call into recurring revenue.
📞 Connect with Clint Cowley
🔗 Website: urgentsmile.com/deo-member-growth-accelerator
📲 LinkedIn: https://www.linkedin.com/in/clint-cowley-aa853225/
📲 Instagram: https://www.instagram.com/clintcowley/
💡 Urgent Smile is part of DEO’s Cost Savings Club. DEO Members can reach out to their DEO Coach to learn more and get started.
Today’s episode is sponsored by Urgent Smile, a partner of the DEO.
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