Best Practices Show with Kirk Behrendt

666: AR is a Team Sport – Dayna Johnson

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Show Notes


666: AR is a Team Sport – Dayna Johnson

Collecting money isn’t always an easy conversation, but it’s critical to the business. And it’s not just an admin task. The whole team should be learning how to get involved and support the profitability of the business. Listen to expert Dayna Johnson share her systematic approach. Learn more in Episode 666 of The Best Practices Show!

Episode Resources:

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  • See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
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  • Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218

Links Mentioned in This Episode:

Dayna Johnson’s Website: https://novonee.com/

Dayna’s Podcast: https://novonee.com/podcast/

Main Takeaways:

Accounts receivable is not just an admin task. It’s the responsibility of the team. 

Your money is worth the most today. You have to collect the patient portion on the date of service.

It’s not just about collecting money, but being proactive about preserving the relationship when an honest conversation is had about the patient’s financial responsibility. 

Use a systematic daily, weekly and monthly approach to getting insurance claims paid. 

Make sure your team understands how critical profitability is and how they personally can influence the collections in the practice.

Quotes:

“Your accounts receivable is the money that’s sitting on the books. So you produce $1000 today and you only collect $500 then you still have $500 of accounts receivable. You still have money that’s sitting on the books. The accounts receivable, some of it might be coming from dental insurance companies, some of the money might be coming from patients. And so there are those two buckets of money that needs to be collected….


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