It's Procedural, Not Personal
The Dental Podcast Directory is Proudly Supported By:
Show Notes
Episode Description
Most managers don’t avoid tough conversations because they’re hard. They avoid them because they’re awkward.
In this episode of Dental Drill Bits, Dana and Sandy tackle the real-world issues that show up in nearly every dental practice: sloppy scrubs, chronic tardiness, missed clock-ins, appearance concerns, and employees who seemed perfect in the interview but show up very differently on the job.
The problem isn’t the people. It’s the lack of clear expectations.
Sandy shares decades of experience helping doctors and managers shift these conversations away from emotion and back to policy, systems, and consistency. Together, they walk through how strong onboarding, written policies, documentation, and leadership modeling prevent most of these issues before they ever escalate.
You’ll learn how to:
-
Address uncomfortable topics without damaging relationships
-
Keep conversations focused on business standards, not personal judgment
-
Know when to observe, when to remind, and when behavior becomes a performance issue
-
Use documentation to protect the practice and fairly support employees
-
Build a culture where professionalism is expected, not policed
If you’ve ever delayed a conversation hoping the problem would fix itself, this episode will give you the language, confidence, and structure to lead clearly and compassionately—starting from day one.
What You’ll Learn
• Why unclear expectations turn small issues into awkward conversations
• How onboarding sets the tone for accountability
• Why employees often forget policies—and how to reset them
• How to lead correction conversations without emotion or defensiveness
• When and how to reference policies effectively
• Why consistency matters more than confrontation
• How clear expectations protect both leaders and teams
Episode Sponsors
Identity Dental Marketing
Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert.
👉 www.IdentityDental.com
Subscribe to The Dental Podcast Directory Newsletter for Incredible Convenience
There are so many dental podcasts that publish great content, but it’s impossible to subscribe to all of them. Three days a week, we send an email newsletter with links to all of the recent podcast episodes published by dental-specific podcasts. To get this newsletter, type your email below and click subscribe.
Audio Disclaimer:
The audio available here uses the podcast creator’s RSS feed to pull the audio file. We do not download or host any of the audio files on our website. If the audio player is broken or the audio is no longer available, it may be that the podcast is no longer live or that the content was moved to another podcast host. If you find an error or need to make a change, please contact us by opening a support ticket. Click Here to Open a Support Ticket
Leave a Reply