Do you know the signs of an angry patient? Can you spot those signs long before it is a full eruption of anger? More importantly, can your team identify the early signs of an upset patient? In this episode, Dr. Kuba and Bethany discuss some of the early signs of an angry patient and some…
Angry patients are certainly more common these days. It seems to take so little for them to escalate and either verbally express their feelings or potentially worse – take to the web to leave a negative review. These angry patients often leave team members and practice owners baffled, confused, and demoralized. In this series of…
Managing employees tend to remain one of the hardest aspects of leading a dental practice. Over the last few years, it has been difficult to retain employees and keep them enthusiastically engaged in the practice. In this episode, Dr. Kuba and Bethany discuss the importance of spotting burnout, fatigue, or disengagement in an employee before…
Bethany interviews a new guest on the show today – her sister-in-law who is an office manager in a dental office. So often, dentists ponder on the motivations, struggles, and heart of the office manager. What drives them crazy? What makes their day go well? What frustrates them? In this episode, Amanda shares how she…
Dr. Jones and Bethany are ringing in the New Year with some 2022 reflections as well as some hopes for 2023. In this episode, Dr. Jones shares how he approaches the end of one year and the beginning of a new one. He admits that there is always a bit of sorrow at the closing…
The spotlight is on Dr. Kuba as she focuses on her top ten suggestions, tips, and reminders for the loyal listeners of Managing Dental Drama. She reminds practice owners to put time, energy, and attention into plans and preparation for 2023. In order for 2023 to feel successful and relatively calm, practice owners should take…
Do you ever wonder if your experience is the same as those practice owners around you? In this episode, Dr. Kuba and Bethany discuss current practice trends from the past few months. Bethany speculates on why practices might be experiencing similar downturns. Then, they revisit the current employment market and what the new or existing…
You asked for some real brand examples, so Bethany roped two of her clients into sharing their brand. Dr. Luse describes how she struggled initially to come up with who/what she wanted her practice to be. So, she worked her way backwards and started with who she did not want to be. Ultimately, her process…
This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much should I pay my team members? Should I do an equal…
Last week’s episode covered the broad topic of continuing education for team members, but this week’s episode digs into a plethora of options. For those on a very tight budget, Bethany gives the option of starting a magazine or book club on your team. She recommends several specific books and lists off a number of…