The First Signs of Smoke – Spotting an Angry Patient
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Show Notes
Do you know the signs of an angry patient? Can you spot those signs long before it is a full eruption of anger? More importantly, can your team identify the early signs of an upset patient? In this episode, Dr. Kuba and Bethany discuss some of the early signs of an angry patient and some of the usual causes of those upset patients. Agitated patients are in an emotional state that can be dangerous to staff members. These patients can become irrational and violent. Dr. Kuba and Bethany discuss the different smoke signals, distinguishing between angry and agitated patients. They also discuss the unique strategies for de-escalating each type. While this episode merely scratches the surface of de-escalation, it is an important first step in identifying the early signs of an upset patient.
Previous Episodes Worth Revisiting:
How to Respond to Angry and Unhappy Patients
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