More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Most dentists think insurance is just malpractice coverage until a cyberattack shuts down the office or a flood destroys expensive equipment. And on that note, a missed premium payment can leave the practice completely uninsured. In this episode, Jack McKinney from TDIC Insurance Solutions explains the…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Most dental patients think their only option is to pay out of pocket or rely on limited dental insurance, but what if thousands of dollars in treatment could actually be covered through medical billing instead? Although I don’t teach it, I keep up with its impact…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What keeps great dental assistants loyal to a practice and why do so many leave? Julie Varney shares what dentists can understand about retention, respect, leadership, and building a team that wants to stay. We discuss career growth, communication, and what today’s assistants actually want from…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Dentistry is changing fast and most practices are either adapting or falling behind. From rising costs and staffing challenges to new technology and shifting patient expectations, what used to work no longer guarantees success. In this episode, I brought back my friend Ted Osterer from Synergy…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter If your dental marketing still focuses only on getting found by Google, you’re already behind because today your real audience is not just patients. It’s AI deciding whether your dental practice deserves to be recommended at all. The dental marketing strategy shift right now is that…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Sometimes the most powerful management lessons come from honest conversations with dental professionals who are navigating the same challenges every day. I’m sharing two recent post-lecture conversations that revealed common leadership struggles. One attendee shared how exhausted she felt in her role but also felt guilty…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter This episode with my friend Michelle Affanato breaks down what truly makes a great dental office manager, especially for those promoted from within or stepping into the role for the first time. We get honest about the realities of new manager energy ranging from being handed…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Dental practices are being stretched thinner than ever, but the solution isn’t just hiring more people. It’s learning how to better use, train, and trust the team you already have. In this episode, I sit down with Stacey Singleton – assistant extraordinaire – to discuss how…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Does dental billing feel harder than it used to? You’re doing the same work, but claims stall, rules change, and nothing seems consistent anymore. My friend and Dental Revenue Network member Brooke Bird joins me to break down why that’s happening. The rules keep changing, knowledge…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What will dentistry really look like in 2026? Teresa Duncan and Kevin Henry cut through the noise to unpack the economic, workforce, insurance, and technology trends that will shape dental practices sooner than many expect. They take a data-driven look at trends such as persistent staffing…