More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Most dental practices don’t struggle because of dentistry but because of what happens behind the scenes. Practice management is rarely taught even though it controls profitability, team morale, and long-term growth. My friend Olivia Smith shares insight and stories of her clients’ misses and wins. The…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know that throwing away a simple “education letter” from an insurance company could be the first step toward an audit seven years later? Or that hiring a team member without checking the exclusion list could label your practice “radioactive” and cut you off from…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Leading employees can feel like walking through a minefield. One wrong step and morale, productivity, or trust can explode. But great leaders are not born with the ability to navigate tough personalities. They learn the strategies, communication skills, and mindset shifts that turn conflict into constructive…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Your practice might look efficient, but what if unnoticed expenses are quietly draining thousands from your bottom line each year? My friend Adam Smith talked with me about the hidden costs that most dental offices overlook and how small changes can make a big difference. Everyday…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Dental school prepares you to save teeth but not for the life that comes with it. The truth is, most dentists are blindsided by what happens once the drills are down: confusing insurance contracts, shrinking reimbursements, rising debt, and the daily challenges of managing people….
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter In this special takeover episode, Ashley Bond shares why dental billing isn’t a solo job, it’s a team sport. When hygienists, assistants, and front office staff work in sync, claims get paid on the first try. Clinical notes play a critical role here; detailed SOAP notes…
Dr. Bicuspid Editor-in-Chief Kevin Henry joins me to discuss some crazy current events! A California dentist has been sentenced to 75 years to life in state prison after what prosecutors called a “reign of terror.” The man’s crimes included multiple sexual assaults against five female patients and an extern, with victims ranging in age from…
Every year, I attend Converge, the annual conference of the National Association of Dental Plans (NADP). It’s where I explore the latest issues and challenges faced by carriers and providers. I’ve watched the evolving partnerships between carriers and DSOs and observed the increase in network leasing concerns, I wanted to share my observations with you….
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Lessons Patients Taught Me The Hard Way Some of the most powerful lessons in dentistry don’t come from textbooks or training, but from real-life patient encounters that test your patience, humility, and adaptability. In this episode, I reflect on situations where patients pushed me…
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know a single ransomware attack can cost a dental office six figures or shut it down entirely? A small dental practice is an ideal target for a cyberattack easy to overlook, often underprotected, and rich with valuable patient data. Teresa Pichay (returning guest!)…