What if the setback that feels like the end is actually the opening you needed? In this Fail Forward episode, Aaron Boone, CEO and owner of MVP Mailhouse, shares how being cut from an NFL Europe roster almost ended his football career until one unexpected call put him back on the plane and eventually led…
You might think the secret to more case acceptance is all about your fees, your marketing, or amazing treatment presentations, but what if it’s actually about the way you make patients feel during your conversations? In this episode, Dr. Sasha Rutnam, with over 30 years at the chair (including 25 as a practice owner in…
Struggling with staff productivity and morale in your dental practice? It might be your micromanagement that’s causing it. This episode of Fail Forward features Nishant Pandit, who candidly shares how his overbearing approach to management eventually dented his dental practice’s performance. Discover how shifting from micromanagement to empowering staff created happier employees and increased efficiency,…
What if clinging to your vision is holding your practice back, not propelling it forward? In this episode, we’re pulling back the curtain with Dr. Anthony Do, who shares an unfiltered look at the messy middle between opening the doors and building a practice that lasts. Moving from Southern California to Texas, Dr. Do discovered…
Have you ever felt like your SEO company isn’t delivering the results you want? Dr. Brittany Dickinson shares her failure in dental SEO that lost her new patients and led her to discover the unexpected power of AI. From surviving zero cosmetic consults a month to thriving with 17 and counting, Dr. Dickinson reveals how…
What if your marketing budget isn’t the real driver of high-value, loyal patients? When Dr. David Rominski looked back after selling one of the nation’s largest physical medicine practices, a startling pattern emerged: their highest-value patients—the ones they loved serving and who boosted profitability—weren’t coming from big ads or generic marketing efforts. They came almost…
As a dental leader, it can be easy to mistake team members with different goals, communication styles, and values as underperformers. In this episode, Michelle Affanato, from Affinity Management, shares her journey of embracing individuality within her team. She came to the realization early in her career that not everyone is wired the same, and…
What if your practice could add $30K or more a month just by giving patients the confident smiles they already want? In this episode, Rachel Hicks reveals how this overlooked service could be a sleeper profit center in your practice. While most practices chase expensive ads, add more operatories, or focus strictly on big-ticket treatments,…
Have you ever questioned the traditional drill-and-fill mentality in your dental practice? In this Fail Forward episode, seasoned dentist Dr. Ankur Gupta reveals how he broke away from the traditional “drill and fill” approach engrained at dental school, after seeing his teenage daughter multiple cavities. Reflecting on the long-term effects of extensive fillings he performed…
Scaling a dental practice sounds exciting until growth starts to feel like extra weight on your shoulders. In this episode, Dr. Brinda Patel of Smile Select Dental unpacks the real costs and lessons of scaling a dental practice across multiple states. You’ll hear how her family’s journey from four to twenty locations came with tough…