In this solo episode, Dayna discusses how accounts receivable and collections is a team sport in every dental practice. She highlights the negative impact of overdue balances and emphasizes the need to collect on the day of service. Dayna introduces a proactive approach to accounts receivable, involving the entire dental team. She suggests preparing the…
In this conversation, Dr. Amy Copeland from Copeland Family Dental discusses the importance of team building and development in a dental practice. She shares how she started implementing team building activities and the positive impact it has had on her practice. Dr. Copeland also talks about using personality tests to improve team communication and understanding….
Summary In this conversation, dental practice management expert Dayna Johnson discusses the importance of documentation in dental malpractice cases with Dr. Mitchell Gardiner and attorney Ryan Donahue. They emphasize the significance of dental records in supporting the standard of care and defending against malpractice claims. They also discuss the impact of electronic communication on documentation…
Summary: In this episode, Dayna Johnson and her guest, Carrie Weber, discuss the topic of reducing no shows and cancellations in dental practices. They emphasize the importance of systems and skill sets in addressing this issue and building value and commitment with patients. They also highlight the need for proactive communication and the use of…
Dr. Gupta shares his experience of starting a dental practice from scratch and the importance of creating an extraordinary new patient experience. He emphasizes the need to exceed patient expectations and personalize the patient experience. Dr. Gupta also discusses the importance of preparing patients for realistic expectations and using technology to enhance patient understanding. He…
In this episode, Dayna discusses the process of doing a fee update in your Dentrix software. She covers topics such as updating office fees, updating treatment plan fees, and strategies for fee increases. She also provides tips for updating fees for PPO plans and how to forecast revenue based on fee updates. Additionally, she shares…
In this episode, Dayna and Claire discuss the importance of setting goals and developing habits in dental practices. They emphasize the need to break down big goals into smaller tasks and segment goals by quarters. Annual planning is highlighted as a time to set New Year’s resolutions and determine key performance indicators (KPIs) for the…
In this podcast episode, Dayna and Kevin Henry discuss the top worries for dental practices in 2024, including team retention, insurance challenges, and concerns about the economy. They emphasize the importance of proper onboarding for new team members and the need for ongoing training and development. They also highlight the role of technology, particularly AI,…
In this podcast episode, Dayna provides a list of recommended episodes for different roles in a dental practice to listen to during the holiday break. She suggests episodes for financial coordinators, scheduling coordinators, clinical team members, and doctors/decision makers. The episodes cover topics such as accounts receivable management, patient retention, clinical documentation, practice numbers, culture…
In this episode Dayna will go through with you the most important tasks that need to be run for your Year End. Also, she will go over her favorite year end reports to give you something to celebrate or something to improve. To join the Novonee membership, click here: https://novonee.com/