In this episode, Dayna Johnson interviews Andy Cleveland, a renowned expert in accounts receivable collections within the dental industry. They discuss recent changes in medical debt reporting, the role of collection agencies, and best practices for collecting payments effectively. The conversation emphasizes the importance of communication, value, and systems in managing patient payments and collections….
In this conversation, Dayna Johnson and Minal Sampat, discusses various aspects of managing a dental practice, including the importance of social media marketing, patient testimonials, and the innovative CE On The Beach event. The dialogue emphasizes the need for dental practices to adapt to changing social media landscapes, engage with patients authentically, and implement effective…
In this episode, Dayna Johnson and Dan Easty discuss the integration of technology and AI in dental practices. Dan Easty from Sunset Technologies explores the importance of security when implementing new technologies, the necessity of vetting AI companies, and the significance of keeping software updated. The conversation emphasizes the need for dental practices to be…
In this podcast, Dayna Johnson discusses the transition to out-of-network dental practices, focusing on how to provide accurate treatment plan estimates, optimize insurance setups in Dentrix, and manage patient expectations. She emphasizes the importance of checking eligibility, utilizing the payment table, and ensuring that practices offer value to retain patients. Additionally, she introduces resources for…
In this conversation, Dayna Johnson discusses the transition of dental offices from in-network to out-of-network insurance plans, focusing on the necessary adjustments in Dentrix software. She outlines the steps to dismantle existing fee schedules, update treatment plans, and ensure accurate insurance estimates. The conversation emphasizes the importance of understanding the software’s capabilities and preparing for…
In this conversation, Dayna Johnson discusses the parallels between onboarding in football and business, emphasizing the importance of mentorship and structured training for new hires. She shares insights on effective shadowing techniques and the necessity of creating a culture of continuous learning within teams to ensure success and development. Takeaways Onboarding is crucial for new…
In this podcast episode, Dayna Johnson and Claire Dickinson discuss the importance of team training in dental practices as they kick off 2025. They explore how to motivate team members, the significance of understanding human behavior, and the need to create a safe learning environment. The conversation also touches on change management, overcoming fear of…
In this conversation, Dayna Johnson discusses the four daily accounting tasks that dental practices should prioritize, focusing particularly on the importance of sending billing statements daily. She emphasizes the benefits of keeping patients informed about their accounts, improving cash flow, and utilizing technology for efficient billing processes. Additionally, she touches on the legal implications of…
Dayna Johnson discusses the importance of daily accounting tasks in a dental practice, focusing on accurate patient ledgers and provider allocations in Dentrix practice management software. She emphasizes the need for a clean workflow and offers insights into implementing daily allocations to maintain accurate records. The conversation also includes tips for cleaning up ledgers and…
In this episode, Dayna Johnson discusses the four daily accounting tasks essential for dental practices, focusing on the importance of timely claims submission, ensuring claim completeness, and effective batch processing. She emphasizes the need for clinical notes to be completed promptly to avoid delays in claims and offers practical tips for managing claims efficiently. Takeaways…