#147 Navigating Medical Debt in the Dental Practice with Andy Cleveland
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Show Notes
In this episode, Dayna Johnson interviews Andy Cleveland, a renowned expert in accounts receivable collections within the dental industry. They discuss recent changes in medical debt reporting, the role of collection agencies, and best practices for collecting payments effectively. The conversation emphasizes the importance of communication, value, and systems in managing patient payments and collections. Takeaways ➡Andy Cleveland has over 25 years of experience in patient collections. ➡Recent legislation has changed how medical debt is reported to credit bureaus. ➡Collection agencies can still pursue debts, but they cannot negatively impact credit scores. ➡Effective collection practices should start on the day of service. ➡Staff turnover in dental practices can hinder effective collections. ➡Patients often prioritize other bills over dental payments. ➡Communication and training are essential for staff handling collections. ➡Billing regularly can reinforce the importance of payments to patients. ➡The value of services provided should be communicated to patients. ➡Choosing the right collection agency is crucial for maintaining a practice’s reputation. Chapters 00:00 Introduction to the Expert 03:28 Understanding Recent Changes in Medical Debt Reporting 10:32 The Role of Collection Agencies 15:55 Best Practices for Collecting Payments 20:50 The Importance of Communication and Value in Collections Please rate, review and share this episode with your colleagues. Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call
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