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Show Notes

Kiera gives three tactical shifts to help practice owners get their time, energy, and life back, while still maintaining a successful business.

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Transcript:

Kiera Dent- Dental A Team (00:00)

Hello, Dental A Team listeners. This is Kiera. And today I want to talk about a fun topic that I think a lot of you deal with.

 

and that’s burnout. And I know we’ve talked about it before, I know we’ve talked about it in the past, and I know it’s not a fun topic, but I think it’s a fun one to help people not have.

 

I think burnout, I was listening to I have a podcast that I really enjoy. It’s

 

Life Wisdom

 

by Words of Taoism. And I just love different mindsets, different perspectives, and

 

I think this ties really heavily into today’s topic. And he was talking about how, like, so many of us are per burnout, and it’s this feeling of like, I’m just spent, I’m just exhausted, like I can’t do one other thing. And they were talking about how oftentimes it’s not just about the work that we’re doing. A lot of times it’s not actually the work, it’s the mental load that we’re carrying or the things that we’re carrying behind. And it’s that is what I want to talk about today is.

 

like the burnout and how we can get our life back without sacrificing all of it and what this looks like and work life balance and the cliche around it. But when I started thinking of like all the pieces that we do carry the stress of a team, the workload of actually doing it, stress of our families, conversations, replaying conversations in our mind, wondering if we did things correctly, like did I check the books? Did I talk to this team member correctly? D what do I need to do? There’s so much weight.

 

thinking about how oftentimes like we build these businesses, not to be prisoners of them, but to actually have freedom from them. And I think sometimes it feels cliche and it feels like we’re getting the exact opposite of that. And so I wanted to talk about like why we get the burnout similar to that. Like we’re caring so much. It’s not the workload. I don’t think most of us, I think a lot of us are fine. I think it’s the how much we’re caring, it’s the subconscious caring that doesn’t ever leave us alone. And so what causes that shift in an

 

Hopefully just some like three tactical shifts that help you get your time, your energy, and your life back. And burnout is a lot of times a conversation we have with a lot of doctors. And I think having a coach, having a guide, having someone in your corner can help prevent that burnout sooner and quicker because we’re gonna be listening to it, watching it. And I think having a safe space where you can say, like, I’m exhausted, I’m tired, like I don’t physically think I can do that anymore. And then somebody questioning and saying, All right, like there’s other, there’s a thousand other paths to do it. Let’s look and let’s find that solution where you don’t have to do it.

 

But we’re able to have other people there with you. and I just I think that burnout, I think stress, I think carrying it, it’s at every size of practice. So please don’t think like, well, people don’t deal with this. No, they do. No, like there’s highs and lows, everybody has it, that we’ve got days we’ve got more of it, we’ve got days that we have less of it. and I don’t think it’s like needing more motivation. I think it’s like w what what do I actually do? And so kind of just going through that Dental A Team, we work with hundreds of offices across the nation.

 

Like we’ve seen it across the board. I’ve dealt with it. I’m a business owner. I’m a multi-million dollar owner. I’ve built practices, I’ve run dental practices, I’ve started my own business. I’ve gone from scratch up. I’ve sold. I mergers and acquisitions, selling to DSOs, you name it. I’ve been there, I’ve done that, I’ve done it a lot. I’ve done it in my own personal life. I’ve built multiple multiple businesses in my own. I’ve built my own personal brand. The things like let’s talk, let’s talk as business owners, let’s talk about these different things. And so I think one of the biggest things that can help prevent this burnout is to stop being the solution to every problem.

 

I think that we carry this weight constantly of feeling like, especially founders who have built up from the ground up, feel like they’ve got to be the solution. You were. That’s who you were. You had a GSD to get there. But that doesn’t mean that’s who you need to continue to be. And I’m I’m guilty of this. I watch Slack and I watch myself. And how often do I just jump in and solve a problem? Or I’m sitting in meetings and I know the answer, but just because I know the answer doesn’t mean I need to raise my hand and answer. I need to have a team that can create solutions. I need to have a team that genuinely can do it.

 

Because I genuinely believe one of the fastest paths is being the answer for everything. team members are like, how to know if this is the case is you got team members who are constantly coming to you. Every decision requires your approval and you are solving problems all day long, even minimal problems. And I know I’m guilty of this in my own company. I watch it and I’m like, why are they asking me for that? Like, how do I give them the permission to not need that? And I need to just let them be dependent. And

 

Let them be independent and not dependent on me. I think when I see teams very dependent on an owner, including myself, I think people being exhausted. I think the practice that can’t function without you, can they handle these decisions without you? But also there you think there’s a flip side of can you handle them making mistakes? Can you handle letting go of the control? Can you handle if things break? I remember me and a dear colleague, we were having a very spicy conversation and I was like, what?

 

You want me like sign off on these things and let our reputation get destroyed? I was very sassy that day. This was just like six months ago. You guys, this was not like young Kiera. This was real life Kiera. And she’s like, no, Kiera, we’re not like just gonna let our reputation fall apart. She said, but you do need to have things like she sent me a decision matrix and she said, You’ve got to make decisions like which ones really are going to destroy our business, and which ones do you need to realize are not going to destroy and you need to stop being involved in those.

 

And to have somebody who’s willing to push back on me like that, I was so appreciative of because she’s like, Kiera, you’re sitting here making decisions about cards and branding. That isn’t like we’re not gonna destroy it. And she’s like, I understand in the past that might not have been the case, but guess what? If something goes wrong, your team’s gonna fix it. But you have to let them, you have to trust them. Otherwise, you’re forever gonna be held in bottleneck, choke hold burnout. And I think when I hear that, I think about the monkey who.

 

puts their hand in the hole and they hold on to the nut and they can’t get their hand out and they end up getting trapped. And I think about how many business owners with burnout have their hand holding on so tightly to control and wanting everything perfect that they don’t let go of it that they end up suffocating themselves and burning out when it didn’t necessarily need to be that way. So when I look at like doctors and how much are you answering and office managers, how much are you answering

 

versus how much is your team able to do? This doctor I was in, we were looking at like etching glass and the team found some cool things on Etsy and the doctor’s like, yep, sign off stamp. You guys do it. I know you’re gonna do a great job. And it’s not something where they’re gonna check over their shoulder. No, if it doesn’t look good, of course they’re gonna say something, but that’s such a small decision with such small ramifications versus they’re building out the entire construction of the business on the other side. Two very different pieces. Like what is the ramification long term? And so

 

When you’re looking at it, I would say

 

But number one, when questions come to you, start to ask your team what solutions do you think are we can do for this? And then trust them and let them run with it. Second, for yourself, in meetings, stop being the answer to everything. And then third, just look to see like what’s one, two, three, four items that you don’t need to give an answer to. Just sit and watch and observe. And I think for me, I almost like have the visual putting my hands, like sitting on my hands and pretend or pretend my hands have glue on them and they’re stuck together.

 

If I couldn’t do anything, would my team be able to handle this without me? And I think it’s a good test to see how much they’re actually able to do. Anytime I go on vacation, I completely check out and I come back and I’m shocked at how good they can do. And I think reminding myself that my team wants to make me proud, that they can answer these things, that I don’t need to answer it for them, trusting them they’re gonna have better ideas than me. And again, them doing 80% of the work is better than me doing 100% of it. And so I think a great way for you to look at like,

 

Start asking your team to bring solutions. You can even roll it out that guys, I’m not, I’m not great at this. So please, like everybody, this is my ask. This is my goal for the next six months. Put a bracelet on, whatever you got to do to remind yourself. Like, I literally have a bracelet this year that says no. And that’s to remind me, like, no, like, don’t do that. Don’t say yes to this. Like, let your team flourish. Let go of that control, trust. Because honestly, as a team member, that’s the greatest thing your your boss can ever do for you, is to give you the trust and the confidence into.

 

Let you flourish. That’s where people love to work. No one loves to work when they’re being micromanaged. And I know I’m guilty of this. So my team listening, I’m sorry. And just know that I’m hyper aware of it, actively participating in letting go of that. And genuinely, I know my team will do far better than I ever. Like they want to make me proud. Our team is such a great team. And your team’s the same way. So let them stop stopping the solution to every problem. The second thing to help prevent this burnout that’s tactical is.

 

have boundaries around your time. And this is something I learned early on. I used to work sun up to sundown, seven days a week, on holidays, on weekends. And I think we protect our production time. Like you better believe I ask you for a meeting. Do you how many offices come in? They to coach and they want to solve their problems. But like, but don’t do my calls during during production time. I’ll talk to you on my drive home. And I’m like, hard pass? No. You’re blocking out two hours a month during production time because I know you’re gonna be way more proactive. And I’m probably gonna do like

 

In the morning. You are not running through our meetings and you better be on time to every single meeting. Otherwise, don’t sign up for coaching. Like hard and fast. If you can’t give me two hours to work on the business, you are not prepared to do coaching because you’re not going to implement anything. I’m not talking to you on your drive home. Like, sorry, that’s just not where it’s going to be. You product your production time, but you don’t product your personal time. And both are equally important in my opinion. So, like, are you working through lunch all the time? Are you answering messages at night? Are you h working every single weekend? Do you have this constant mental load that never shuts off on you?

 

And what I found is you gotta block CEO time where you work on the business during your week. Every time I’m getting stressed out, Marissa and I and Shelbi, we look at the schedule and it’s like, Kiera had no time to work on the business. This is why she’s stressed out. It’s a non-negotiable for me. That is the rock. That is the number one thing that goes in the schedule. Non-negotiable. Then after that, like I have family time. I have a date night. And our team, we made it all like a very conscious effort that like after five, we don’t do work. I’m not gonna say it’s perfect and I’m not gonna say you have to have that because sometimes working.

 

Like sometimes I get up at three in the morning and I’m freaking lit and I’m jazzing. It’s not depleting for me. That’s not burnout. That’s working and it’s passionate. So it’s not a like hard and fast, no one can work. Because sometimes we do want to, but there’s there’s a conscious shutoff. And so I look at it, I try hard not to send slacks after five o’clock at night. I can schedule those for the next morning. Like shut my email off, take it off of my phone. Don’t have Slack and emails on your phone. And really truly be intentional. So

 

I actually have a box. This came from a friend. she has a really cool box, and that box no longer is being made, otherwise, I’d share it with you. So I bought a like nice $5 box from Target. It’s a white box, it’s pretty, it sits on my counter, and that’s my phone box. So when I’m done with work, so at five o’clock and I have something where I’ve got to go, like go for a walk with my husband, have something that I’m looking forward to, have a set end time. my phone my watch comes off and my phone goes off and it goes in the box and I leave and I completely disconnect. Now, for a lot of us, I can feel like a heart palpitation.

 

There’s also, I think it’s called the brick where you can brick your phone where it turns back into like a brick phone, where honestly there’s like calling and messaging, and that’s all you have. There’s no other apps or anything like that, and you can set it up. for me, I just stick it in the box. And what’s really awesome is to be able to disconnect. On the weekends, phone’s completely off. Like I’m a princess wife and my husband has his phone and he loves it. And I leave my phone. I leave it plugged in. I don’t take it with me.

 

Because I need a complete disconnect. When I go on vacations, it’s a hundred percent offline. I love to go out of the country for that reason because I’m out o offline and I know it’s gonna charge me more to to talk to people. Now I know some of you have kiddos and whatnot, but the more you can have blocked family time, blocked CEO time, blocked personal recharge time, and you protect all three of those equally, you will actually feel like like even that, like I feel like this breath of fresh air.

 

It’s and again, it’s not about being perfect, it’s about being consistent. So you might miss in one week you’re gonna have a lot more. But our consultants, they’re working for such long hours and we set a quarterly rock that all of us would get out at five o’clock. And every week we actually start asking, like, how is it? And it’s shocking. We have seven consultants, and I’ve been watching all of them start to trend more and more and more to personal life. I’ve also watched happiness levels increase across our consultant team. I’ve watched burnout become less and less, and they’re still able to take care of their clients, they’re still able to work with their

 

Teams, they’re still able to get their things done. We just consolidate. We also started having it where like every Monday people list off how many hours they have available for the week. Like, hey, how many hours do you have? Looking at the schedule, who’s got time? And then we’re using each other within the department to help each other out. So that way people aren’t getting burnt out. We’ve got people who have hours of time. They’re not as busy. You might have an assistant or a hygienist who’s not as busy. What do people have on their workload? Can we share the workload with each other? Can we pass out the recare list, the reactivation list? Like, how can we do this to where we all get out at five? We’re all committed to it.

 

Let’s all work together as a team. Let’s all get our pieces done so that way we’re all together. But I think for you, don’t answer messages at night. If you knew I’d pay you a million dollars for the next month, okay? Million dollars is on the line. For the next month, you didn’t do any work after five. I’ll give you till 5.15 because your patients might go. 515 and on the weekends you’re not touching work. Would you do it for a month? A million dollars is on the line. And I know every one of you would say yes to me. So if you’re gonna say yes to that,

 

Your life is worth more than a million dollars. Your health is worth more than a million dollars. So you do have a million dollars on the line for you. I’m not paying you. You’re paying yourself this. So create those boundaries and dedicate this time. For me, I do have on the weekends. I’ve got one hour, two hours. I’m gonna block my week on Sundays. Like I do that. That’s part of it. I’m okay with that. That’s something that I don’t take away from my family. Jason knows it. We’re good. I’ve got it. But it allows me to decompress and I’m able to be there present with him. I literally.

 

Control my calendar. So my calendar doesn’t control me. I am actively creating my life and man, I’m not managing my circumstances. I’m creating my life. So for you, I used to think like working harder was better. No, there’s a place to work hard and there’s a place to play hard and there’s a place to sleep hard and there’s a place to rest hard. All of those are important. So block your CEO time and guard that. Block your family time and guard that. Block your personal recharge time and block and like honor all three of those equally.

 

You’re doing it with your production, so I know you’re capable of doing it. Shut off, be done at five. Go give yourself that freedom. And like even me saying that, I feel this weight come off my shoulders. So I would say schedule those three non-negotiable blocks of time every single week. Treat it like production time, non-negotiable. You will be shocked at the life you will get back and the burnout will go away very quickly. Now, you might be like me, there was one summer I was completely burnt out. I sent I slept 17 hours a day for almost an entire month.

 

Sometimes we’re so far into the burnout phase that we have to give some massive recharge. And like just taking this isn’t going to be enough. You might have to schedule in a week off or you just sleep nonstop. But once we get to that point, and I’d say don’t wait to that point. Like let’s start doing some things proactively now. it is capable, it is doable. And these are some tactical things that I would say put it in now. Let’s put some guardrails in and let’s protect that very, very, very strongly. And then number three is build a practice that supports your life.

 

So and we always say that your business should serve your life, not the other way around. And so like I think you should just ask yourself and like it’s okay, pull out the crayons, like let’s get the canvas back out. What do you want your life to look like? And we do this with our doctors when they start with us, like how many days do you want to work? What kind of a schedule do you want? What role do you want long term, like in one year, three year, 10 year? And then let’s put into place and start making your practice work for you. So if you tell me I only want three days, fantastic, let’s work for it.

 

What is our bam? What’s our production? Let’s build this just a math equation. And I love because math always maths. So let’s just build it. What does it need to look like? And what I’ve watched is when people are living their dream life when they’re having it. Now, ego plays. For me, I keep saying, like, I only want to work three days. But my ego is so strong and she really wants to be just important. So I need something to fill that time that’s equally as important. I have Jace and I now have a side gig that we do on Fridays together. And it makes it to where like I have a set thing that

 

full like fuels me, fuels my spouse. and we do it on Fridays together. And so I do. I’ve got I’ve got other CEO responsibilities that are not Dental A Team specific. But even if I didn’t have something else, that’s okay as a CEO. You’re allowed to to have your business, serve your life. You do not need to work constantly. You are allowed to have whatever life you want. And so let’s let’s put those systems into place. Let’s have leaders in place that are freaking thriving on it and they want to do this. Let’s like make our decisions based on vision, not on guilt.

 

Like that’s what we’re gonna do. And so you can reduce your clinical days. We can hire people for that. me and a doctor were working and we just created this like awesome two year vision. I’m so pumped. I was like, okay, in two years, like let’s build this. Like, what’s your tenure? And I was like, sweet, let’s build it into a two year. To be able to help people see it. Sometimes we can’t see that. Sometimes we don’t think we’re worthy of it. Sometimes we I don’t know. I think we just get in a rut and robotic and then we just forget that, like, no, no, no, we’re the creators of our lives, not the managers of them. You get to create this.

 

You didn’t build yourself a prison. You build yourself freedom. But it depends on which route you’re gonna go and if you’re actually gonna live it. So you’ve got to have your practice supporting your life, not the other way around. So I want you to look down, like what your, you can write down what your ideal work looks like, what it’s gonna look like in one year, three years, ten years, and then like let’s just work backwards. Some of you get so stuck and you’re like, I don’t know, how do I get my team bought into it? Your team wants you to thrive.

 

Your ego wants you to just survive. Like it’s usually ego that keeps us there. It’s not really our team. It’s not all those excuses we tell ourselves. It’s not that mental load that we’re carrying constantly. That mental load is heavy. It’s a constant guilt running and guilt’s not serving. It’s just keeping you stuck. So if you’ve been feeling exhausted, overwhelmed, trapped, or even none of those, like I just want you to know you’re not alone. Let’s put into place these safeguards. Let’s let’s have this where number one, we’re going to stop being the solution to every problem. Number two,

 

We’re gonna create those boundaries around our personal time and we’re gonna block them like we do our production time. We’re gonna honor them, we’re gonna value them. It’s our CEO time, our family time, and our personal recharge time. Block those. And then we’re gonna build a practice that truly supports our life. And we’re gonna be so committed and know that we deserve every ounce of this. And we’re we are so committed that we’re gonna get it. Non-negotiable. Pretend a million dollars, billion dollars, whatever you want, your dream car, your dream vacation, whatever it is, it’s on the line. If you’ll just show up for yourself. I think so often burnout comes because we’re not willing to.

 

Reduce the load. I think a lot of it is self-induced, and then I think a lot of it is just habit. We’ve been doing it for so long that we don’t know a different path. But I will say that other path is always there. The HOV lane is always open. Let’s get over into that HOV lane. Let’s start doing things easier. You deserve it. You are a billion dollar asset. Treat yourself like it. You guys have this. You don’t have to work harder. You just need to have it be a like we’ve had one formula and it’s been running. There’s nothing wrong with it. But if we want a different life, there’s another formula that we can start running, and I’d encourage you to do so.

 

So that’s what we do. We help you build leadership teams. We help you build your vision. We help get your team bought into that vision. We could give you the permission to shut off at five. We tell you, like, stop, grab a PA, like a personal assistant, hire this person. Like these things you don’t have to do. You’re welcome to keep doing it. There’s no force on our side. There’s no judgment on our side. There’s just love and unconditional love to make sure you are taken care of. So reach out. I’d love to help you. You can grow your business and you don’t have to sacrifice your life. It’s not one or the other. It can be an and. And I hope you choose that. And I hope you know you’re worthy of it. I hope you know you’re worth it.

 

And I hope you know that it is possible. So come be a part of it. There’s so many of our doctors that live their best lives. I got one doctor who’s a million-dollar practice working three days a week, wants nothing more than that, and is so freaking happy and is an incredible leader. I have another doctor. They work four days a week. They got a three and a half million dollar practice. Incredible, incredible. They could build another location. They don’t want to. We got it set up for their kids, their life. They’re on vacation. They’re able to serve and get back to their community. Whatever your life is, it’s doable for you. I’ve got others that have like five locations and they’re so happy with it.

 

Whatever your life is, it’s doable. So let’s make it, let’s create it, let’s not manage it. You guys, I’m proud of you. I’m proud of the life you’re living. Reach out, He***@************am.com. And as always, thanks for listening. I’ll catch you next time on the Dental A Team podcast.