#139: When Your Team Becomes The Marketing Bottleneck
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Show Notes
What happens when your marketing generates leads, but missed calls, slow response times, or weak case follow-ups keep your practice from growing? In this episode, host Mark Thackeray shares key insights from Kim Scott’s management book Radical Candor. Mark breaks down why practice owners fall into the trap of “Ruinous Empathy,” how to separate personal care from operational challenges, and how to use empirical metrics to hold productive team conversations. Stop throwing ad dollars…
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