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Show Notes

In this episode, Howard Farran sits down with Sarah Beth Herman, CEO of Dentistry Support®, Dentistry Support Academy, and a nationally recognized leader in dental operations, staffing, and team development. Armed with an MBA earned Summa Cum Laude and over two decades of real-world experience, Sarah Beth brings sharp opinions and practical solutions to some of the most overlooked problems in dental practice management. The conversation covers why percentage-of-collections pricing models misalign incentives and penalize growing practices, why insurance verification should be treated as a standard of care rather than an add-on service, and how clean AR is achievable at any size with the right staffing and systems in place. Sarah Beth and Howard also dig into what makes a schedule truly profitable versus just full, and why SOPs — far from being a corporate bureaucracy — are the single greatest tool a dentist has for removing themselves as the bottleneck. Sarah Beth also shares the story behind Dentistry Support’s 2025 BBB Torch Award for Ethics and what building a global team across nine countries has taught her about leadership done right.

Episode #1701 : Dentistry Uncensored with Howard Farran, Howard sits down with Sarah Beth Herman — CEO of Dentistry Support®, 2025 BBB Torch Award winner, and one of dentistry’s most candid voices on leadership, systems, and back-office operations.

From percentage-based billing models she disagrees with, to AR aging, scheduling structure, and why SOPs aren’t corporate — they’re freedom — Sarah Beth doesn’t hold back.

🎧 A practical, no-nonsense conversation for any dentist ready to fix what’s quietly costing them.

#DentistryUncensored #DentistrySupport #DentalOperations #PracticeManagement #DentalLeadership #DentalBusiness