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Show Notes

💰 If your dental practice is producing well but cash isn’t showing up in the bank, your cash flow system is broken. In this episode, Dayna Johnson shares key insights from her Chicago Midwinter presentation on Collective Cash Flow, explaining why financial success in dentistry is a team responsibility—not just a front desk task. Dayna walks through the most common reasons dental practices struggle with collections, including surprise patient balances, poor claim documentation, and weak follow-up systems for past due accounts. She also breaks down the critical financial metrics every dental practice should track, including collectible accounts receivable, collection percentage, claim aging, and AR ratios. If you want stronger profitability, clearer financial systems, and better accountability from your entire dental team, this episode will help you understand where to start. ✅ Key Takeaways • Cash flow is the foundation of a successful dental practice. • Financial responsibility should be shared by the entire team, not just the front desk. • Surprise patient balances are often caused by poor communication and inaccurate estimates. • Clean insurance claims reduce denials and payment delays. • Past-due accounts require a consistent follow-up system. • Metrics reveal where your practice systems are breaking down. • Your collection percentage goal should be around 98%. • Accounts receivable over 90 days should be less than 15% of total AR. • AR ratios should ideally be less than one month of production. • Monitoring these numbers helps practices improve profitability and team accountability. ⏱️ Chapters 00:00 Collective Cash Flow and Why It Matters 02:25 Why Cash Flow Is a Team Responsibility 04:44 Surprise Patient Balances and Communication Gaps 06:03 Fixing Insurance Claim Documentation 07:10 Improving Follow-Up for Past Due Accounts 08:45 Why Metrics Matter in Dental Practices 10:21 Understanding Collectible Accounts Receivable 11:28 The True Cost of Aging Accounts Receivable 13:03 Key Metrics for Healthy Dental Practice Finances 15:02 Real-World AR Examples from Dental Practices 17:26 Using Practice Metrics to Create a Financial Plan 📊 Topics Covered • Dental practice cash flow • Accounts receivable management • Dental collections systems • Practice Advisor reports in Dentrix • Financial metrics for dental practices • Improving claim accuracy and collections 📞 Book a Discovery Call Want help improving your cash flow systems and practice metrics? 👉 Book a discovery call with Dayna: https://calendly.com/dayna-johnson/discovery-call Let’s build the systems that help your dental team become high-performing and financially healthy.