274: Stop Wasting Your Front Desk's Time on the Wrong RCM Problems
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Show Notes
Your front desk didn’t sign up to be an insurance department. So why are they buried in one?
Kendall sits down with Louis Chan and Vere Whittome, co-founders of Kaylie AI, to break down the walls between insurance verification, treatment coordination, and claims management. Louis explains how five-star doctors at his old oral surgery group kept getting one-star reviews, why most practices react to problems instead of catching them early, and how every denied claim carries a lesson. They also get honest about where AI still falls short and why teams end up chasing a 5% problem with 80% of their time. If you’ve ever wondered where your front desk’s time is really going, this one will change how you see it.
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Connect with Kaylie.ai:
🔗 Website: http://kaylie.ai/deo
📲 LinkedIn: https://www.linkedin.com/company/kaylie-ai/
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💡 Running your practice shouldn’t feel like survival mode. Join DEO’s Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/
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Today’s episode is sponsored by Kaylie AI, a partner of the DEO.
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