63: Dental Staffing Problems and Solutions—with David Schwab, Ph.D
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Show Notes
For most practice owners, the dentistry is the easy part. What’s hard is managing your team, especially with the current dental staffing shortage.
So, what factors contribute to this shortage of staff? What can doctors do to solve this systemic issue?
David Schwab, PhD, is a professional speaker, author and dental practice management consultant who helps dentists grow their practices, educate their patients and train their teams.
On this episode of the Dental Board Room Podcast, David joins host Wes Read to explain what’s behind the dental staffing shortage and how we might address it with virtual workers, part-timers and temps.
David offers advice on addressing employees who chronically call in sick, conducting performance reviews, and responding to requests for a raise.
Listen in for insight on the Ritz-Carlton concept of lateral service and learn David’s top strategies for building and managing your team through the current dental staffing shortage.
Topics Covered
Why managing your team is the most difficult aspect of running a dental practice
Why there’s a shortage of dental staff and what doctors can do to solve the problem
The evolution of virtual work in dental practices
David’s take on hiring virtual assistants from places like the Philippines or Africa
What dental office tasks are likely to be outsourced moving forward
The advantages of hiring part-timers and people without a background in dentistry
How the emergence of online marketplaces might impact the dental space
How well-documented processes allow doctors to leverage temporary employees
David’s advice on addressing employees who chronically call in sick
David’s ‘open book test’ system for performance reviews
How dentists should respond to employee requests for a raise
The benefit of open-book management that allows staff to understand overhead
What dentists can learn from the Ritz-Carlton concept of lateral service
David’s background and experience as a dental management business consultant
Connect with David Schwab
David Schwab Dental Practice Management Consulting
Connect with Wes Read & Drew Phillips
Email we*@***********it.com or dr**@***********it.com
Resources
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