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Show Notes

5 Signs You Have a Productive and Profitable Dental Admin Team

Episode #645 with Ariel Juday

Is your admin team unproductive? Before blaming them, look at the systems you have! To show you what a productive team looks like and how you can achieve it, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, with systems to help you support the backbone of your practice. To create processes and systems that everyone can understand and follow, listen to Episode 645 of The Best Practices Show!

Episode Resources:

• Send Ariel an email
• Follow Ariel on ACT’s Instagram
• Subscribe to The Best Practices Show podcast
• Join ACT’s To The Top Study Club
• See ACT’s Live Events Schedule
• Get The Best Practices Magazine for free!
• Write a review on iTunes

Links Mentioned in This Episode:

Get your free copy of ACT’s Managing an Accounts Receivable and Collections System

Main Takeaways:

Set clear expectations and processes that your entire team understands.

Have systems for insurance verification, billing, collections, and budgets.

Go above and beyond to create a review-worthy patient experience.

Have designated billers for insurance and for patient billing.

Keep your collections percentage at 98% — at minimum.

Create systems to keep a full schedule.

Quotes:

“The admin team are the ones that don’t necessarily have the most training. They don’t always have the most support. But really, they are the glue that holds the team together. If you can have a profitable and productive admin team, things will go so much smoother. The doctors and dentists, they need to know and understand how they can support their admin team and go off of the facts and not just the feelings.” (2:18—2:48)

“Let’s look at our processes and our systems first before you go blame the team member.” (5:04—5:09)

“You need clear systems and processes, and you need to be able to see these. As a dentist, you don’t need to be able to understand them. You don’t need to be able to do every step. But you need to be able to ask them, what is the system? I would say a couple of the most important ones is a streamlined patient intake process. How is your admin team member getting patients their information on the phone? How are they getting them through the door? And then, taking it one step above, not only are we getting their new patient forms…