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Show Notes

653: One Dentist’s Journey Through Embezzlement – Dr. Stacey Hall

What’s one of the most embarrassing things that can happen as a dentist? It’s embezzlement — and no one is immune! So, how do you prevent it from happening in your practice? To share what she learned the hard way, Kirk Behrendt brings in Dr. Stacey Hall from The Dawson Academy with tips to deter embezzlers from stealing your time, money, and energy. Don’t think it can’t happen to you! For the best practices to protect your office, listen to Episode 653 of The Best Practices Show!

Episode Resources:

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Main Takeaways:

Embezzlement is more complex than you initially think.

Don’t think that embezzlement can’t happen to you.

Have solid checks and balances in your system.

Always do background checks before hiring.

Trust, and verify.

Quotes:

“To my knowledge, I have never had anybody embezzle from me. I have always done checks and balances, checks with what we were supposed to collect, what was being deposited, and that sort of thing. I had a patient that came to me and said she thought somebody was stealing from me — and it was very cut and dry. It wasn’t like she could think it. It was, from what she presented, we knew. And it was, I think, more surprising because I and my whole team would have never thought this one person would have ever done it.” (3:22—4:04)

“You still think, ‘Okay, how did this happen? Has it happened before?’ But you’re also like, ‘Well, certainly, there has to be something in [the embezzler’s] life that made her do this for just a moment. There’s just a moment that she’s doing this. This was something that just happened. Maybe she owed some money. I don’t know.’ So, I automatically go into this compassionate, like, ‘There had to have been something that happened that made her do this. This couldn’t be a long-term thing because we certainly would have caught it.’” (7:30—8:03)

“[After finding out about the embezzlement and] I started digging, then I’m starting to get angry. I’m angry at myself, and I’m angry at the person doing this. I’m angry at the fact that she’s done this to a patient, and then the patient trusted us to hire somebody that wouldn’t do this. And then, also the patients’ trust that we’re also doing checks and balances. You start to go into this whole…