654: 3 Ways to Bounce Back From a Negative Review – Miranda Beeson
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Show Notes
654: 3 Ways to Bounce Back From a Negative Review – Miranda Beeson
Negative reviews can happen to even the best dentists. But how do you bounce back? Learn from coach Miranda Beeson in 3 simple ways. And get the best practices way to get great reviews too. To learn how, listen to Episode 654 of The Best Practices Show!
Episode Resources:
- Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listen
- Join ACT’s To The Top Study Club https://www.actdental.com/ttt
- See ACT’s Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239
- Get The Best Practices Magazine for free! https://www.actdental.com/magazine
- Write a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218
Links Mentioned in This Episode:
Send Kirk an email Ki**@*******al.com
Main Takeaways:
Negative reviews can be a gift.
Step 1: You do need to respond to the negative review.
Use your core values and take it offline.
Step 2: Don’t feed the fire.
Many one star reviews is a core values issue.
Step 3: Encourage more positive reviews.
Reviews matter.
The more you lean into core values, the less issues you have.
If you’re struggling, it isn’t the review itself.
Quotes:
“We know as practice owners, that consumers are looking to reviews when making a purchasing decision. So when we’re looking at the buying cycle. Looking at consideration. There is an awareness I need a new dentist. I’m going to go look online and as you’re pursuing, which is really what most people do now adays, you’re going to look at the reviews. And we know that, so if we get a bad one we panic. It is very much a part of the consumer buying process. It’s who we are now. It’s in our hand, it’s in our pocket, all day, every day. So our reputation is really on the line. So those feelings are valid that you have when you get a negative review….
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