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Show Notes

691: Unlock Your Full-Fee Potential: Elevate Patient Perception and Charge What You’re Worth! – Ariel Juday

In this episode, Kirk welcomes back coach Ariel Juday to discuss how dentists can unlock their full fee potential and effectively communicate value to patients. Ariel emphasizes the importance of billing the full fee for services, the negative impact of write-offs and the need for a clear financial policy. By creating specific adjustment types and understanding the financial aspects of their practice, dentists can improve profitability and ensure alignment within their team.

Episode Resources:

• Watch the Video Webinar of this Podcast: https://www.actdental.com/107
• Subscribe to the Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join the Best Practices Association: https://www.actdental.com/bpa 
• Join the To The Top Study Club: https://www.actdental.com/ttt/
• See the ACT Dental / BPA Live Event Schedule: https://www.actdental.com/event/
• Get the Best Practices Magazine For Free: https://www.actdental.com/magazine/
• Please Leave Us a Review On the Podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 

Main Takeaways

• Billing the full fee for services is essential to communicate the value of dental care.
• Accurate coding and understanding write-offs can help dentists avoid working for free.
• Creating a clear financial policy and training team members on it is crucial for effective communication with patients.
• Investing in admin team members and providing them with the necessary training can improve the financial aspects of the practice. Create a comprehensive financial policy that covers all aspects of patient billing and payment terms.
• Start billing the full fee on insurance claims to accurately reflect the value of your dentistry.
• Regularly analyze adjustments and monthly reports to identify areas for improvement and reduce write-offs.
• Ensure your team members understand and can effectively communicate the financial policy to patients.
• Seek education and training opportunities for your admin team members to enhance their skills and knowledge.

Segments

00:00 Unlocking Your Full Fee Potential

04:11 Introduction to Ariel Juday

08:29 Billing Your Full Fee

09:25 Coding for What You Do

10:20 Understanding Write-Offs and Working for Free

17:45 Creating Specific Adjustment Types

19:36 Understanding Write-Offs and Working for Free (Continued)

27:43 Creating a Clear Financial Policy

41:56 Creating Two Different Financial Policies

48:04 Investing in Admin Team Members

49:00 Considering Other Aspects of the Financial Policy

49:29 Creating a Financial Policy

52:21 Billing the Full Fee

53:49 Adjustments and Monthly Reports

55:37 Team Education and Alignment

59:30 Minimizing In-Network Write-Offs

Quotes

“As dentists and dental team members, we are worth everything, the value that we provide, and it’s more than just the dentistry.” (9:03 – 9:12)

“What does it mean,…