708: PPO Independence: Turn ‘Do You Take My Insurance?’ Into a Winning Conversation! – Ariel Juday & Christina Byrne
The Dental Podcast Directory is Proudly Supported By:
Show Notes
708: PPO Independence: Turn ‘Do You Take My Insurance?’ Into a Winning Conversation! – Ariel Juday & Christina Byrne
Whether you’re fee-for-service or PPO, patients will ask the dreaded question, “Do you take my insurance?” If you’re struggling to give a great answer, don’t miss this episode! Kirk Behrendt brings back Ariel Juday and Christina Byrne, two of ACT’s amazing coaches, with tips to improve your communication, verbal skills, and understanding of dental insurance. To learn how to have a winning insurance conversation, listen to Episode 708 of The Best Practices Show!
Learn More About Ariel and Christina:
- Send Ariel an email: ar***@*******al.com
- Send Christina an email: ch*******@*******al.com
- Send Gina an email: gi**@*******al.com
- Follow Ariel and Christina on ACT’s Instagram: https://www.instagram.com/actdental
More Helpful Links for a Better Practice & a Better Life:
- Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
- Join The Best Practices Association: https://www.actdental.com/bpa
- Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
- See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
- Get The Best Practices Magazine for free: https://www.actdental.com/magazine
- Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Main Takeaways:
- Have a strong understanding of the dental insurance process and benefits.
- Get your team aligned on how to answer the dental insurance question.
- Remember that patients like their insurance. Don’t knock it down.
- Know which key words and phrases to use and to avoid.
- Never assume you know what patients are asking.
- Use open-ended questions.
Snippets:
0:00 Introduction.
1:26 ACT’s To The Top Study Club and BPA.
6:25 Why this is an important topic.
8:23 The patient engagement cycle in a dental office.
10:18 Know the basics of dental insurance.
19:06 Understand the insurance process.
23:15 Don’t shoot down patients’ insurance plans.
27:49 Benefits of non-participation.
31:47 How to educate and talk to patients about dental insurance.
38:48 Q&A: If insurance downgrades, can you collect the difference?
40:19 Out-of-network and non-participating provider, explained.
41:00 Pros and cons of being a non-participating provider.
43:49 Q&A: Bill everything to insurance, whether it’s covered or not.
44:51 Reserve time in team meetings to review the basics.
46:26 Key phrases to use: Dental benefits.
47:30 Key phrases to use: Insurance-friendly practice.
52:06 Key phrases to use: Feel, felt,…
Subscribe to The Dental Podcast Directory Newsletter for Incredible Convenience
There are so many dental podcasts that publish great content, but it’s impossible to subscribe to all of them. Three days a week, we send an email newsletter with links to all of the recent podcast episodes published by dental-specific podcasts. To get this newsletter, type your email below and click subscribe.
Audio Disclaimer:
The audio available here uses the podcast creator’s RSS feed to pull the audio file. We do not download or host any of the audio files on our website. If the audio player is broken or the audio is no longer available, it may be that the podcast is no longer live or that the content was moved to another podcast host. If you find an error or need to make a change, please contact us by opening a support ticket. Click Here to Open a Support Ticket