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Show Notes

Every practice starts with great systems.

Then team members leave. New hires get trained by other new hires. Processes get watered down. And before long, the things that once made your practice run smoothly start disappearing.

In this episode, Chris Green joins us to break down why systems fail over time and the tactical steps owners can take to get things back on track.

We discuss the biggest mistakes practices make with onboarding, why SOPs often fail, how to create training that people actually retain, and how accountability, leadership, and follow-up systems can keep your practice running consistently as it grows.

Chris also shares the onboarding framework he’s building inside his own organization, how he uses leadership development to create accountability, and why AI won’t replace the need for strong systems anytime soon.

In This Episode:

✅ Why systems break down as practices grow

✅ The “game of telephone” effect in team training

✅ How onboarding gets watered down over time

✅ Why most employee manuals and SOPs fail

✅ Creating training people will actually use

✅ Building accountability into your culture

✅ Developing department leaders

✅ Using personality assessments to hire the right people

✅ The role of follow-through in successful teams

✅ Why AI still requires human oversight

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