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Show Notes

Dental insurance is no longer a simple benefit you explain at the front desk. It has become one of the most complex and frustrating parts of running a dental practice, and if you are not paying close attention, it is quietly costing you money, time, and peace of mind.

In this episode, Art Wiederman sits down with Teresa Duncan to unpack what is really happening with dental insurance today and why so many practices feel overwhelmed. They discuss how employer selected plans are becoming more restrictive, why claims are being denied more frequently, and how poor documentation can hurt both revenue and legal protection. Teresa explains the critical differences between primary and secondary coverage, coordination of benefits, self funded plans, and why many dentists are unknowingly writing off more than they should. The conversation also dives into documentation standards, AI imaging, appeals strategies, and the importance of training your team to communicate insurance realities clearly and confidently to patients. If your accounts receivable are rising, your team is stressed, or you feel like insurance rules change every month, this episode will give you clarity and practical direction.

Connect with Teresa Duncan

Website: https://www.odysseymgmt.com/

Dental Revenue Network: https://dentalrevenuenetwork.com/

YouTube: https://www.youtube.com/@odysseymgmt

Nobody Told Me That Podcast: https://www.youtube.com/playlist?list=PLJF_kSfpA7sJ-rfD-363OfhlFgH9bKWGN

Special Offer: Get $75 off the Dental Insurance Design and Management course with code: ART

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Looking for financial guidance from a team that truly understands dentistry? Bank of America Practice Solutions has spent over 25 years helping dentists nationwide achieve their goals with customized financing and expert support, whether you are just getting started or growing an established practice.

Email dg.connect@bofa.com to connect with a specialist and get personalized financial solutions.

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Stop feeling overwhelmed by the numbers. ADCPA member firms specialize exclusively in serving dentists to help you achieve financial success. Gain a strategic partner who understands industry benchmarks and overhead management so you can focus on clinical excellence.

Find your expert: Visit https://adcpa.org/ to find a trusted dental CPA near you. Your numbers should work as hard as you do.

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Detect what traditional diagnostics miss. Innerview uses FDA-cleared technology to measure internal tooth mobility, helping you identify cracks and loose restorations earlier before they become emergencies. The result is better treatment planning, fewer surprises, and stronger patient trust, all without disrupting your workflow.

Book a demo at Innerview.ai and mention Art Wiederman to receive $250 off.