• Facebook
• LinkedIn
• Reddit
• ShareCopied to clipboard
• Mail

The Dental Podcast Directory is Proudly Made Possible By

Show Notes

👉 Want a better way to manage office checklists, accountability, and team follow-throughs? Join the Milo waitlist HERE

📝 Episode Notes

Eric’s first time firing someone didn’t go exactly how he expected…

He brought the employee in early, tried to handle it professionally and ended up getting called a “p****” to his face, having a keyboard slammed on his desk, and having to explain to a patient why his office manager was just called a “backstabbing b****” in front of everyone.

That’s the part of owning a practice no one really prepares you for.

We brought Kara Kelley, founder of Clinical HR, on to talk through situations like this and what you’re supposed to do when it happens.

We get into:

• how to handle situations where employees cross the line
• what actually counts as misconduct vs something that’s just awkward
• why documenting things in the moment matters
• how to approach firing someone (and what most people get wrong)
• who to have in the room with you when letting someone go

🤝 Sponsor Support

If you’ve gotten anything from the podcast, checking these amazing sponsors out helps us keep doing it.

💳 nadapayments

If you’re still paying full credit card processing fees, it’s worth taking a look.

aNdapayments helps you pass on credit card fees the right way, and most offices end up saving a solid amount each year.

Offer for listeners: $25/month + 1.5% + $0.25 per debit transaction no other fees

👉 https://www.nadapayments.com

💻 Darkhorse Tech

Most IT companies are 9–5.

Darkhorse is monitoring your systems around the clock so you’re not dealing with problems come Monday morning. We’ve used them personally for over 5 years and have had a great experience. Check them out!

Offer for our listeners:

First month free!

👉 https://www.darkhorsetech.com