Ep. 32: Five Ways to Improve Customer Service
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Show Notes
Dentistry is ultimately a service business, and having great customer service will do more to make your practice stand out than having the most impressive hi-tech equipment or expensive marketing gimmick. So, in this episode, Jeff discusses five ways for your team to improve the quality of service and make your practice a place where patients want to stay and refer their friends and family to.
:12 – Why customer service has become even more important over the last few years
6:47 – Understanding the patients’ needs and wants
10:37 – Having procedures in place
13:26 – Building a service-oriented team
16:24 – Managing with the right focus
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