Ep. 70: How Good is Your Receptionist? 10 Criteria for Grading Their Performance
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Show Notes
The receptionist is an incredibly important part of your dental office. Their skill at answering the phone will determine how many patients schedule and come into the office—and therefore have a big affect on practice production and growth. But how do you evaluate their performance and determine where you can make improvements? Special guest Jeff Santone joins us this week to give his 10-point criteria for grading the receptionist’s performance.
4:10 – The things the receptionist needs to say every time they answer the phone
8:38 – Are you missing phone calls?
12:07 – Shoppers
17:34 – 3 pieces of info the receptionist needs to collect on every phone call
24:21 – Answering patients’ questions and showing that you care
36:22 – Are they making difficult to become a new patient?
45:19 – Did they pass or fail the phone call?
10-Point Call Grading Sheet – https://www.mgeonline.com/call-grading-sheet/
New Patient Call Log – https://www.mgeonline.com/np-call-log
New Patient Intake Form – https://www.mgeonline.com/np-intake-form
Mystery Call – https://www.mgeonline.com/your-mystery-call
The MGE New Patient Workshop – https://www.newpatients.net
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