How to Respond to Angry and Unhappy Patients
The Dental Podcast Directory is Proudly Made Possible By
Show Notes
With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their own pluses and minuses. In this episode, Dr. Kuba and Bethany discuss a few different angry patient scenarios. They each share their perspective on how they think it should be handled. Finally, Bethany encourages all listeners to pick a consistent response – one that can be implemented across most circumstances.
Previous Episode Worth Revisiting:
Disgruntled Patients
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
Subscribe to The Dental Podcast Directory Newsletter for Incredible Convenience
There are so many dental podcasts that publish great content, but it’s impossible to subscribe to all of them. Three days a week, we send an email newsletter with links to all of the recent podcast episodes published by dental-specific podcasts. To get this newsletter, type your email below and click subscribe.
Audio Disclaimer:
The audio available here uses the podcast creator’s RSS feed to pull the audio file. We do not download or host any of the audio files on our website. If the audio player is broken or the audio is no longer available, it may be that the podcast is no longer live or that the content was moved to another podcast host. If you find an error or need to make a change, please contact us by opening a support ticket. Click Here to Open a Support Ticket