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Show Notes

The Power of Courageous Conversations in the DSO world and beyond

This episode discusses the significant impact that unresolved conflict has on employees' time and mental well-being, whether they are in a dental support organization(DSO) or private practice. On average, employees spend four hours a week dealing with or thinking about conflict. The solution proposed is 'courageous conversations,' a framework designed to address issues nonjudgmentally and constructively. The episode highlights three key conversations leaders should master: vision-setting for future goals, coaching to support development, and courageous conversations to address misalignments. The benefits of scripted frameworks for consistency in communication are examined, and statistics are provided showing that 94% of employees report improvement with proper training. The overarching theme is that effective conflict resolution improves not only business outcomes but also the overall quality of human relationships and interactions.

https://www.lionspeak.net/courageous/

Katherine Eitel Belt, CSP, is Dentistry’s Unscripted Communications Coach!  

Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach, best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.  Whether communicating from a treatment room, consult room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration. 

For 35 years Katherine has keynoted annual conferences in the U.S., Canada, and the U.K., coached thousands of dental professionals in hundreds of practices, and consulted or presented for companies such as Care Credit, Henry Schein, Kois Center, Aurum Group, Patterson Dental, Dentsply Sirona, e-Assist, Seattle Study Club, Cain Watters, Pacific Dental Services, Dental Intel, and Philips Oral Healthcare.  

Katherine is a Certified Speaking Professional (CSP), an earned designation of the National Speakers Association achieved by less than 17% speakers worldwide and she is one of only ten dental professionals to hold the certification.  She is a Spotlight-On-Speaking champion, Speaking Consulting Network founding member, past-president of the Academy of Dental Management Consultants, AADOM/ASCA member, faculty member for the Dental Business Institute and the Dental Speakers Institute, faculty instructor for the Texas Tech University Dental School in El Paso, Board Advisor Emeritus for Dental Entrepreneur Women (DeW), voted “2023 Speaker of the Year” at the Dental Festival and “Favorite Dental Speaker” by the 2023 Nifty Awards and the Linda Miles Spirit Award for her contributions to the dental industry.  

She was recently featured in the documentary film, Women Shaping Dentistry Tomorrow, and her latest book, Courageous Conversations, is scheduled for release in the Spring of 2025. 

@thedsohygienist
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music credit: "Seize the Day" by Andrey Rossi