Dr. Kuba, a self-proclaimed introverted homebody, has an extensive team building calendar. Why? She believes it is foundational to creating and maintaining a good office culture. Her strategy works. Although she could never claim a perfect practice culture, her team has a strong unity and sense of value. Most team members who join Dr. Kuba’s…
To have a manager or to not have a manager – that is the question! After years of functioning with the traditional office manager model, Dr. Kuba found herself anxious about what would happen if her manager decided to leave. When her manager was finally burned out and done with managing, Dr. Kuba and Bethany…
What do patient personalities have to do with anything? Our answer – personalities impact EVERYTHING including our interactions with patients and/or patient guardians. Continuing the conversation on personalities, Dr. Kuba and Bethany describe the specific ways that customizing communication based on the patient’s personality not only makes the communication more effective but also saves time…
Do personalities really matter? The non-surprising answer – absolutely. After discussion of the four main personality types and then revealing their own personalities, Dr. Kuba and Bethany reflect on the various ways that the four distinct dispositions have impacted the practice. They discuss the strengths and weaknesses of each type and the difficulty a practice…
Although we know it, we often forget just how important clinical documentation is in the everyday life of a dental practice. This episode serves as a reminder of all the reasons why it is vital to prioritize good notes. Dr. Kuba shares about a time when a patient complained to the State Dental Board, and…
One of the hardest decisions to make when managing a practice is whether or not to fire an underperforming employee. In some cases, it can feel like an incredibly emotional decision. In this episode, Dr. Kuba and Bethany dig into some important self-reflection questions to start with when deciding on an employee’s future with the…
We are putting Dr. Kuba on the spot in a special edition of “What Would Kuba Do?” In this show, Bethany presents Dr. Kuba with three scenarios from her dramatic week of sour employees and turns the table to see how Dr. Kuba would handle things. Have you ever had a Sour Patch employee? Maybe…
The landscape of dental insurance has changed drastically since it’s inception in the 1950’s. In a post-pandemic world, insurance has digressed at an alarming rate. Reimbursements are constantly being lowered, and new clauses and rules of payments are leaving many in-network providers in a difficult predicament. How is it possible to continue to be successful…
So often practice owners find themselves at a place in their life and in their practice where they are completely dissatisfied. We believe arriving at a state of dissatisfaction or even frustration is caused by a series of misguided decisions along the way. It is critical for a practice owner to periodically pause, determine their…
Are you paralyzed in fear each time you read a negative patient review? Or do you avoid reading patient reviews because of the stress they cause? Positive and negative dental patient reviews are unfortunately a fact of life, and they deserve our attention. Show hosts Bethany Petty and Dr. Reena Kuba dive into the following…