Send us Fan Mail Have you ever opened your insurance payment report and realized that money was taken from one patient’s payment — to repay an ‘overpayment’ on someone completely different? If that sounds familiar, you’re not alone. Insurance companies have been playing this shell game for years, taking money from one patient’s account to…
Send us Fan Mail I want to start today by talking about something that almost every dentist and practice owner I know has experienced at some point in their career. Frustration. Frustration with insurance companies. Frustration with contracts. Frustration with reimbursement. Frustration with feeling unheard. And when that frustration boils over, most dentists are told one of two…
Send us Fan Mail In the last episode, we talked about why speaking up matters. Why silence isn’t neutral. Why caring sometimes requires discomfort. And why staying quiet to preserve the status quo has not worked. But today’s episode is different. Because it’s one thing to say, “We need to speak up.” It’s another thing to answer the…
Send us Fan Mail There’s a difference between complaining… and caring enough to speak up. And today, that’s what this episode is about—saying something because you care, not because you want attention, not because you want conflict, and not because you’re trying to tear something down. It’s about speaking up when staying quiet would be…
Send us Fan Mail Today’s episode is… honestly, it’s personal. Because bullying in dentistry isn’t just “someone being mean.” Bullying in dentistry becomes: fear-driven decision-making, silence when people should speak, compliance when something is wrong, and retaliation when someone asks questions. And I want to say something upfront: This isn’t an anti-insurance episode. This isn’t…
Send us Fan Mail If you’ve ever wondered why your insurance payments seem just a little lower than expected — this episode is for you. This week, we’re talking about one of the sneakiest tactics insurance companies have used to skim money from providers — virtual credit cards. And how Utah just became one of…
Send us Fan Mail In 2021, Utah made history. We became the first state in the nation to pass a law regulating write-offs due to bundling — and it changed everything. That law was House Bill 359 — the Network Leasing, Downcoding, and Bundling Protections law. It took months of research, countless meetings, and intense…
Send us Fan Mail If you’ve been following dental policy this year, you probably noticed that Utah passed more meaningful reforms than any other state… but you wouldn’t know that from reading the American Dental Association’s updates. And that’s the problem. We worked for years to protect patient choice, fair reimbursement, and provider rights —…
Send us Fan Mail WELCOME TO 10 WEEKS OF LEGISLATION HERE IN UTAH! But Rob and Tracy, I’m not in Utah, how does this apply to me? It’s simple, if you’re in another state, take this information to your state dental association and get them to pass legislation like we have here in Utah. If…
Send us Fan Mail Insurance companies allow — and even encourage — billing for non-covered services… Meanwhile, some association leaders accuse dentists of unethical billing for using the exact CDT codes the ADA created. You can’t make this stuff/shit up. If your blood pressure isn’t elevated yet, just wait. We’re going to talk about: How dental…