Send us Fan Mail I told you so. I’ve said for years that Dental Loss Ratio laws were not going to solve the fundamental problem dentists have with dental insurance. They’re not going to magically increase your contracted reimbursement. They’re not going to stop downcoding. They’re not going to stop bundling. They’re not going to…
Send us Fan Mail Gingivitis and Periodontitis continues to be two dental conditions that are often under-diagnosed and under-treated. Why? Too many dental offices treat their patients to perceived dental insurance plan limitations, hygienists are not given the support they need to care for these patients, and antiquated protocols continue to be the norm. We…
Send us Fan Mail In Part 1, Tracy and Rob examine the Arizona State Board of Dental Examiners’ handling of a dentist’s billing for regional block anesthesia. They discuss the ADA ethical principle to “code for what you do,” why a procedure being excluded from most dental plans does not make the code improper, and…
Send us Fan Mail In Part 2, Tracy and Rob take a deeper look at the Arizona Dental Board’s handling of regional block anesthesia. They explore the difference between an improperly billed service and a legitimate service that an insurance plan simply does not cover. They also discuss dentists’ ethical responsibility to accurately report the…
Send us Fan Mail Have you ever stopped to think about how much damage a single sentence can do? Not an entire law. Not an insurance contract. Not even a court decision. Just… one sentence. A sentence so small that most dentists have probably read past it for decades without giving it a second thought….
Send us Fan Mail Today I want to talk about something that has probably cost the average dental practice more money than almost anything else… Not fee schedules. Not inflation. Not staffing shortages. Not even dental insurance. I’m talking about the unwritten rules that never actually existed. Support the show
Send us Fan Mail “When a dentist invests millions of dollars into a practice, who should that office be designed for?” The patient? The clinical team? Or the dental equipment sales quota? For decades, the industry has answered this question the same way, and most dentists have never stopped to question it. The greatest dental…
Send us Fan Mail You may know dentistry. You may be clinically excellent. You may care deeply about your patients. But if you are not running the business—with intention, clarity, and authority—then you are operating in a system you don’t fully control. And in today’s environment, that lack of control is exactly what’s putting practices at risk….
Send us Fan Mail Increase clarity, confidence, and connection before the patient leaves your office, and the need to crowdsource disappears. You won’t completely eliminate this behavior, but you can dramatically reduce it by controlling when, how, and why patients feel the need to “shop” your treatment plan. Support the show
Send us Fan Mail I want you to ask: Who’s making these decisions in my office to “hang up” on effective training opportunities? What power do they hold? And what opportunities are we missing? One of the most surprising things we encounter is when dental offices hang up on our team before hearing a single…