Send us Fan Mail In dentistry—as in life—leadership is not a title, but a responsibility. Too often, we imagine leadership as a rank to be achieved, a position to be claimed, or an office to be won. But genuine leadership is not defined by where you sit at the table; it’s defined by what you…
Send us a text In this episode, we pull back the curtain on Delta Dental’s latest effort to “train” HR departments on how to talk about their plans. On the surface, it looks like education—but behind the scenes, it’s strategic messaging designed to make employees hear only the positives and none of the truth about…
Send us a text Tracy takes our listeners into a deep dive on how third-party payers are discouraging their clients to see out-of-network dentists. In this episode, we expose the truth behind Delta Dental’s latest campaign targeting HR departments. Their message? Convince employees that going “out of network” will cost them more. The reality? It…
Send us a text Dietrich Bonhoeffer, the German theologian and resistance figure, once observed: “Stupidity is a more dangerous enemy of the good than malice. Stupidity, not evil, is the greater threat. Not because it’s more powerful, but because stupidity is unreachable. You can expose evil, you can argue with it, you can shine a light…
Send us a text Two wonderful softwares at battle with each other. Unfortunately, Dentrix is flexing their mighty muscle, and it just might lead to dental practices making the switch to other dental practice management software. Vyne is the preferred software when it comes to the submission of dental insurance claims. Hopefully they’ll fix their…
Send us a text Why Do Dental Specialists Feel Restricted in Charging Referred Patients, or should I say, using up the PPO patient’s benefits? If you’ve ever wondered why your dental specialist friends seem hesitant to bill additional fees for value-added services, or their full fee, or why your dental specialist family member says they…
Send us a text Imagine you offer two options to your patients—one with premium materials, one standard. Sounds good, right? But what happens when those better options come at a cost that insurance won’t cover? Now ask yourself—when you pass on those costs to higher-paying patients, is that ethical? Or are you just playing Robin…
Send us a text Here’s the typical scenario: dental offices are not profitable by procedure, so they work the hygienists to death in order to make up for lost revenue. Then there’s the lack of support Hygienists need when diagnosing periodontal disease. Need I say more? It’s no wonder why dental hygienists are burned out……
Send us a text In Who Moved My Cheese?, Dr. Spencer Johnson uses a simple allegory involving four characters (Sniff, Scurry, Hem, and Haw) who navigate a maze in search of “cheese” — a metaphor for what we want in life, such as a job, relationship, or health. The story centers on how each character…
Send us a text I’ll never forget the first time I sat down with a dental insurance representative, and started asking questions. I began with questions based on all the “false information” that had been thrown at me through the years regarding PPO contracts, such as: “sending in fee-for-service (FFS) fees increases PPO reimbursement rates”,…