Got questions? Send Ericka a Text! If your perio percentage hovers around 15% while half your hygiene notes mention bleeding, you don’t have a production problem—you have a calibration problem. We sit down with Ed, a clinician-turned-hygiene coach with a billing background, to unpack how teams move from prophy habit to complete health care without…
Got questions? Send Ericka a Text! Stop letting a benefits table decide your standard of care. We sit down with dental billing expert Ed to tear down the fear, myths, and mixed messages that keep teams from coding honestly, educating clearly, and treating confidently. From fluoride and adult sealants to SDF that literally shows patients…
Got questions? Send Ericka a Text! A candid look at why AR rises even when production is strong and how access, clarity, and team alignment restore cash flow. We share the biggest blockers we see inside practices—password chaos, clearinghouse issues, unread billing emails—and the simple systems that fix them. • password and portal access as…
Got questions? Send Ericka a Text! What if your dental practice’s schedule management system worked like your most brilliant team member instead of just another piece of software? That’s the game-changing perspective Lori Streeter brings to this episode as she unpacks how modern technology can transform dental scheduling from a headache into a powerful production…
Got questions? Send Ericka a Text! Have you ever wondered what dentists truly value in their front office teams? This spontaneous episode reveals the surprising answer, and it hasn’t changed in over a decade. When a scheduled interview fails to materialize, I take the opportunity to share key insights from my journey developing a six-month…
Got questions? Send Ericka a Text! Credentialing versus contracting – these terms are often used interchangeably in dental offices, but as Ericka Aguilar explains in this essential episode, they represent entirely different processes with significant implications for your practice’s compliance and financial health. Credentialing is the verification process where insurance companies confirm a provider’s qualifications,…
Got questions? Send Ericka a Text! What happens when you try to end something, only to discover it’s just beginning? After announcing what I thought would be the final episode of the Dental Billing Podcast, something extraordinary happened—hundreds of messages flooded in from listeners who weren’t ready to say goodbye. From tearful voicemails to heartfelt…
Got questions? Send Ericka a Text! Pivotal moments often arrive unexpectedly. After years of helping dental practices decode insurance denials and maximize reimbursements, I’ve made a significant discovery that’s reshaping our journey together. What began as technical discussions about coding and claims consistently opened doors to far deeper conversations about practice culture, team alignment, and…
Got questions? Send Ericka a Text! Dental insurance companies often deny necessary treatment claims not because they should, but because they can—and we explore how to fight back effectively through appeals and regulatory complaints. • 59% of denied claims are upheld simply because no appeal is ever filed• Unreasonable denials occur when patients have benefits…
Got questions? Send Ericka a Text! The entrepreneurial journey can be isolating even when surrounded by loved ones who don’t fully understand what we’re building. Success looks different for entrepreneurs than those in traditional jobs, and the lack of understanding can create a divide between our business reality and personal relationships. • We often downplay…