Got questions? Send Ericka a Text! What if your dental practice’s schedule management system worked like your most brilliant team member instead of just another piece of software? That’s the game-changing perspective Lori Streeter brings to this episode as she unpacks how modern technology can transform dental scheduling from a headache into a powerful production…
Got questions? Send Ericka a Text! Have you ever wondered what dentists truly value in their front office teams? This spontaneous episode reveals the surprising answer, and it hasn’t changed in over a decade. When a scheduled interview fails to materialize, I take the opportunity to share key insights from my journey developing a six-month…
Got questions? Send Ericka a Text! Credentialing versus contracting – these terms are often used interchangeably in dental offices, but as Ericka Aguilar explains in this essential episode, they represent entirely different processes with significant implications for your practice’s compliance and financial health. Credentialing is the verification process where insurance companies confirm a provider’s qualifications,…
Got questions? Send Ericka a Text! What happens when you try to end something, only to discover it’s just beginning? After announcing what I thought would be the final episode of the Dental Billing Podcast, something extraordinary happened—hundreds of messages flooded in from listeners who weren’t ready to say goodbye. From tearful voicemails to heartfelt…
Got questions? Send Ericka a Text! Pivotal moments often arrive unexpectedly. After years of helping dental practices decode insurance denials and maximize reimbursements, I’ve made a significant discovery that’s reshaping our journey together. What began as technical discussions about coding and claims consistently opened doors to far deeper conversations about practice culture, team alignment, and…
Got questions? Send Ericka a Text! Dental insurance companies often deny necessary treatment claims not because they should, but because they can—and we explore how to fight back effectively through appeals and regulatory complaints. • 59% of denied claims are upheld simply because no appeal is ever filed• Unreasonable denials occur when patients have benefits…
Got questions? Send Ericka a Text! The entrepreneurial journey can be isolating even when surrounded by loved ones who don’t fully understand what we’re building. Success looks different for entrepreneurs than those in traditional jobs, and the lack of understanding can create a divide between our business reality and personal relationships. • We often downplay…
Got questions? Send Ericka a Text! Are you leaving money on the table while your patients remain undertreated? After analyzing over 300 dental practices across the country, I discovered a shocking truth: the average dental practice with a full-time hygienist treats only 17% of the periodontal disease they diagnose. That means 83% of diagnosed disease…
Got questions? Send Ericka a Text! Dental insurance verification is stuck in the 1990s, but insurance companies have dramatically changed how they operate—leaving dentists with surprise balances, frustrated patients, and a mess of accounts receivable. In this eye-opening episode, I reveal how insurance carriers are secretly leasing networks behind the scenes and potentially pulling your…
Got questions? Send Ericka a Text! Insurance companies are using AI to evaluate dental x-rays, denying claims when specific landmarks aren’t visible in the images. This shift means approximately 70% of claims are now processed through artificial intelligence systems that disqualify submissions based on technical deficiencies rather than subjective human review. • Poor quality x-rays…