The receptionist is an incredibly important part of your dental office. Their skill at answering the phone will determine how many patients schedule and come into the office—and therefore have a big affect on practice production and growth. But how do you evaluate their performance and determine where you can make improvements? Special guest Jeff…
There are a ton of options out there for advertising your practice (direct mail, SEO, Google ads, social media, implant funnels, etc), but what do YOU need to do from a business owner perspective to make sure your marketing is highly effective and doesn’t waste money? That’s what Jeff covers in this week’s episode! …
Whether you are buying your first practice or acquiring additional locations to expand your business, there are a number of ways it can go very wrong—and most practice brokers won’t warn you about these. So this week, Sabri Blumberg joins us to discuss how you can do your due diligence ahead of time so your…
We all know that we should be doing team training…but it can be tough to find the time, create good training materials, and get everyone on board with it. So this week, Jeff discusses the four biggest barriers to team training and how to make it happen efficiently and productively. 1:19 – Someone needs…
Want to increase your collections without increasing your expenses? One of the most important metrics you can use for this is your Average Transaction Value (ATV). This metric plays a prominent role in most businesses, but in dentistry it often gets overlooked. So this week, Jeff discusses how to calculate your ATV and how to…
Over the last few months, we’ve received a lot of questions about hiring and staffing issues, so we figured it was time for another listener Q&A episode! This week, Jeff answers your questions about finding and hiring qualified employees. 1:00 – Finding qualified (and skilled) employees 9:45 – Finding hygienists & associates 17:49 –…
Has your practice hit a plateau? Struggling to increase production/collections over a certain number? There are only three reasons a practice stops growing and this week Sabri Blumberg joins us to discuss what those are along with how to kickstart growth again. 1:30 – The only three reasons a practice hits a “plateau.” 17:35…
At some point in your career, would you like to spend less time chairside? In other words, would you like associates to do the day-to-day production while you manage from a CEO role? Maybe it’s so you can focus on expanding and adding more locations. Maybe it’s so you can be flexible with your time…
Many large DSOs and corporate offices are throwing around big money to acquire dental practices. You may have received an offer yourself recently. With that in mind, Jeff considers some important questions, like is it too good to be true? What factors do you need to consider before selling? If selling is your goal, what…
Having trouble getting new employees to be productive and do things the way you want them to? Struggling with high turnover? In this episode, Jeff discusses an extremely simple and effective solution. Creating these checklists for your practice and training new hires on them can make all the difference in onboarding and retaining good staff….