Adding a second (or third or fourth or fifth) practice can be a fantastic opportunity to expand…or it can be a complete nightmare. So, don’t end up doubling your stress and overhead with no profit to show for it. Follow these tips from Jeff on how to do it the right way. 1:57 –…
Dentistry is a competitive business and marketing is a must, but where do you start? What types of marketing are actually getting results nowadays? In this episode, MGE’s Marketing Director Adam Mortimer joins Jeff to discuss the top five ways to market your dental practice. 1:31 – Why you don’t want to rely on…
So a patient of yours hasn’t been in for a few years and isn’t answering your front desk’s calls—what should you do? Should you “deactivate” or “purge” their chart? And for that matter, what should you do about the thousands of inactive charts you may have sitting in your practice? Most dentists approach this wrong…
When you get busy with patients, it’s hard to make time for keeping up with the “business side” of dentistry. So in this episode, Jeff covers how to quickly and effectively handle the important management matters each week and ensure your practice stays on track toward achieving your goals. 1:06 – Why it’s important…
What do you do if your new patient numbers fall off or if you’re paying for marketing that isn’t getting results? That’s what Jeff discusses in this week’s episode. Why you’re marketing isn’t working and how to fix it! 2:22 – Dealing with cancellations 6:56 – Scheduling new patients 15:30 – Determining what’s wrong…
In the dental industry at large, the term “Office Manager” can have a lot of meanings, ranging from a vague “front office person” to a true executive or Chief Operating Officer. So in this episode, Jeff Blumberg discusses the proper role of an Office Manager in a well-organized office and why every practice, no matter…
Should your staff be aware of your practice’s numbers in terms of collections, production, etc? Or should you keep them in the dark? In this episode, Jeff Blumberg discusses which numbers you should share with your team and which you shouldn’t, as well as how to keep your team motivated and focused on what really…
It’s been difficult to find good staff lately, and the hygienist position is probably the toughest to fill. This has left a lot of dentists “hygienist-less” recently. Why is this? And what can you do about it? That’s what Jeff discusses in this week’s episode. :49 – Why the owner doctor doing their own…
Special guest Jeff Santone is back to wrap up the six key metrics for assessing the health of your dental practice. In this episode, they focus on your measuring performance at acquiring and retaining patients. 0:44 – What is “call conversion rate” and how do you measure it? 16:52 – How many patients are…
Special guest Jeff Santone comes on this week to discuss six important metrics for assessing the health of your dental practice and discovering areas where you can improve. In part one, we focus on case acceptance and how much potential production you may be leaving on the table. 0:11 – The 6 metrics you…