What do you do if your new patient numbers fall off or if you’re paying for marketing that isn’t getting results? That’s what Jeff discusses in this week’s episode. Why you’re marketing isn’t working and how to fix it! 2:22 – Dealing with cancellations 6:56 – Scheduling new patients 15:30 – Determining what’s wrong…
In the dental industry at large, the term “Office Manager” can have a lot of meanings, ranging from a vague “front office person” to a true executive or Chief Operating Officer. So in this episode, Jeff Blumberg discusses the proper role of an Office Manager in a well-organized office and why every practice, no matter…
Should your staff be aware of your practice’s numbers in terms of collections, production, etc? Or should you keep them in the dark? In this episode, Jeff Blumberg discusses which numbers you should share with your team and which you shouldn’t, as well as how to keep your team motivated and focused on what really…
It’s been difficult to find good staff lately, and the hygienist position is probably the toughest to fill. This has left a lot of dentists “hygienist-less” recently. Why is this? And what can you do about it? That’s what Jeff discusses in this week’s episode. :49 – Why the owner doctor doing their own…
Special guest Jeff Santone is back to wrap up the six key metrics for assessing the health of your dental practice. In this episode, they focus on your measuring performance at acquiring and retaining patients. 0:44 – What is “call conversion rate” and how do you measure it? 16:52 – How many patients are…
Special guest Jeff Santone comes on this week to discuss six important metrics for assessing the health of your dental practice and discovering areas where you can improve. In part one, we focus on case acceptance and how much potential production you may be leaving on the table. 0:11 – The 6 metrics you…
Curious how you measure up in terms of daily production? Want to know if you have room for improvement? This week we bring on special guest Chris Menkhaus, Senior Consultant at MGE, to discuss how much a general dentist should produce daily and ways to maximize your personal production. 1:27 – How much should…
Do you feel like your payroll is too high? Well, let’s get into the numbers and actually calculate it. It is typically the largest expense category in your overhead—especially in this era of high inflation and rising personnel costs—so keeping it under control is vital for profitability. In addition to the numbers, Jeff will also…
Search engine optimization may not be the most exciting topic to discuss, but it’s crucially important for any dental practice looking to add more new patients. So we bring on special guest and expert marketer, Dan Brown, to discuss things you can do yourself to improve SEO immediately, as well as what to look out…
We all tend to focus on new patients, new patients, new patients, but how many existing patients are you losing out the back door? It’s probably more than you realize. So in this episode, we get into patient retention, recall, and how to calculate the potential of your hygiene department. 0:13 – The cost…